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Support Sync Has Stopped Working

Discussion in 'Android Devices' started by exkaraokeman, Dec 6, 2010.

  1. exkaraokeman

    exkaraokeman Member
    Thread Starter

    Jul 26, 2010
    My Desire will not sync with my PC anymore , i can start HTC Sync without the phone connected, it works fine ( i have also deleted it and done a fresh install to try and fix this problem) but when i connect my phone , the pc makes the usb connection sound, but htc sync does not recognise my phone is connected. If i connect my phone first, htc sync starts to boot up , but hangs with a message "updating HTC library" it then stays like that , until i reboot my PC. I have tried a soft reset , but it still wont work.
    Any suggestions gratefully recieved :thinking:


  2. Jazzajon

    Jazzajon Lurker

    Aug 14, 2011
    My wife bought an HTC Desire S. I told her to buy an iphone but she would not listen. A few weeks later she brought the HTC to me and asked how could she get it to sync with her contacts and get some music on it? I followed the instruction but was unable to to get HTC sync to work at all. I am pretty IT literate but despite following the instructions religiously it did not work. After a whole morning of my fiddling and a whole afternoon on the phone to Virgin Help, we were unable to get the sync to work - Virgin said it was my PC at fault, despite the fact my daughter could sync her Samsung Galaxy android phone to my PC and I could sync my iPhone. I tried all the tips - disabling anti virus, running in compatibility mode, enabling debugging, uninstalling the outdated version then installing the various updated versions of HTC sync. All to no avail. Eventually I found the reason why it didn't work, a simple fact, HTC sync had omitted to mention in any of thier material. HTC Sync did not work with Windows 7 64 bit (which is pretty crap if you ask me). At this point I gave in. However a few months later I noticed HTC had updated sync to support windows 7 64 bit. I tried again. This time I got a bit further. I managed to view the files on the phone's memory card but not via HTC Sync. Once I even got the Sync program to run, though it took about 20 minutes to load (no exaggeration) but I could only view the phone's on board memory not the card memory. HTC sync is as buggy as hell and crashed several times. I had no confidence in this product all all and was loath to use it to back up precious contacts, photos and telephone numbers. I was after dozens of hours of blood sweat and tears about to throw in the towel when I read in a forum about someone using MyPhoneExplorer FJ Software Development instead of HTC sync. The program was freeware, loaded quickly and to my amazement worked first time. It was really easy to use and able to back up all the contacts into a program of my choice (I chose Outlook) I was also able to drag and drop a playlist from iTunes and it installed all the mp3 albums on the list and it synced and backed up everything including text messages and previous calls. The program will even sync via wifi or bluetooth. So folks the answer is ditch HTC sync and use MyPhoneExplorer. (One word of warning because MyPhoneExplorer is free it will try to install a pile of crapwear as well. So make sure you use custom install, not typical. Make sure you untick those boxes!) PS I have no link with MyPhoneExplorer at all - it just did the job that HTC failed at so badly.
  3. SUroot

    SUroot Android Expert

    May 25, 2010
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    HTC sync doesn't work properly on 32 bit. Most people should never need to do a physical sync as calendar, contacts etc sync over the air, but if they have some dodgy outlook set up, we definitely recommend myphone explorer

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