For one of my Google accounts, sync to the cloud has stopped working reliably. This is affecting both a Samsung Galaxy S4 phone as well as an original Samsung Note 10.1 2014.
Here is what transpired on the phone:
1) Today I noticed that a contact of a family member disappeared on the phone. That contact still exists on the cloud version of Contacts. I re synced the Contacts app and this did not fix anything.
If I delete a contact on the phone, shouldn't that delete on the web if everything is working?
2) I exported the contact on the web, then renamed the original contact to a backup name. I then imported the saved contact and created a new contact and gave it a unique name that reflects that it was a restore. I go to the phone and the contact does NOT appear on the phone. I forced a resync and this did not fix anything.
3) I went to my tablet and the contact existed both on the tablet and the cloud. I renamed the contact on the cloud and it shows renamed on the tablet. But the new contact I create on the cloud never appears on the tablet, even after I force a resync of contacts.
It looks like sync for this account is broken.
I already contacted Google support and Samsung support, through Verizon. Their recommendation is to remove the account from the phone and add it back. I want to make sure I understand the implications of doing that.
Will this delete all of my contacts locally on the phone? If for some reason sync is really broken for this account, then if I add the account back my phone would basically become useless since information would not populate from the cloud to the phone.
Here is what transpired on the phone:
1) Today I noticed that a contact of a family member disappeared on the phone. That contact still exists on the cloud version of Contacts. I re synced the Contacts app and this did not fix anything.
If I delete a contact on the phone, shouldn't that delete on the web if everything is working?
2) I exported the contact on the web, then renamed the original contact to a backup name. I then imported the saved contact and created a new contact and gave it a unique name that reflects that it was a restore. I go to the phone and the contact does NOT appear on the phone. I forced a resync and this did not fix anything.
3) I went to my tablet and the contact existed both on the tablet and the cloud. I renamed the contact on the cloud and it shows renamed on the tablet. But the new contact I create on the cloud never appears on the tablet, even after I force a resync of contacts.
It looks like sync for this account is broken.
I already contacted Google support and Samsung support, through Verizon. Their recommendation is to remove the account from the phone and add it back. I want to make sure I understand the implications of doing that.
Will this delete all of my contacts locally on the phone? If for some reason sync is really broken for this account, then if I add the account back my phone would basically become useless since information would not populate from the cloud to the phone.
