One thing that the manual forgets to inform is that you can download an entire PC and Mac application called Samsung Kies that works differently than the Kies Wireless and USB connection program already on your Epic 4G Touch. (There is also a program called the Samsung New PC Studio at the same location that might interest some who want to convert video to their phone.)

The Samsung Kies program allows full synchronization for Outlook and other software contacts, calendar, and also easy music, videos and photos syncing. Samsung provides a nice website to view the possibilities and download the free software. Check it out before trying. You can connect your phone by using a USB cord to your PC. If you decide you like it better than the standard Kies on your phone, you can connect to the program by simply using your USB or a wi-fi connection.

This Kies program is much more elegant than just downloading music or video using Windows explorer. It allows syncing both ways between your phone and the computer, so if you add video, music or contacts to your phone, it automatically adds it to your PC.

The Kies program also permits full back up of not only your music, photos and video, but your user-defined preferences and ringtones. It also backs up your email account information and settings.

Once the software is loaded on your computer, the Help tab provides video tutorials on how to sync all types of files: contacts, calendar, videos, photos, music, even podcasts.

The Kies for your PC and Mac is available for free download here:

Mobile Phone's Software&Manual SAMSUNG

At the same link as the one above, is a program for download called Samsung New PC Studio. This does not fully work with the Epic 4G Touch. However, some of the options do work with the phone. One of these of interest may be the "Video Converter" option at the bottom of the start page of the program. At this time, I know of no one who has tried to convert video to the phone. If anyone gives it a try, lot us know.

Note: I am running Windows 7, 64 bit. I am not sure how other versions of Windows might work. Also note that when you connect to Kies with your Wi-Fi connection, you connect via the Wireless and Network settings in your main menu. (You don't use the web connection as you do with your Kies app included with your phone.)

 

Is this after you have installed the computer program, Samsung Kies?

If so, if you go into settings, you should probably manually "Browse" your computer to locate the Music folder.

Then, simply start your sync at that point.

 

The entire program is not working on your Mac? I don't understand what specifically is not working.

Once you install the program on your Mac, there is a number of video tutorials that will lead you though the sync process.

 

I have edited my first post to reflect another option at the same link called Samsung New PC Studio. Although this program does not fully integrate with the Epic 4G Touch, it does allow you do download and convert videos to the ET.

Exactly how this works is not laid out in the tutorials. I don't have any videos I need to convert, so someone else might be able to report back to us on how this works for them.

I also found that the Kies PC program also automatically converts video into Epic Touch playable format.

 

Make sure you start the program before you insert the USB.

 

You want to make sure you are not using the Kies Air app at all when you connect the phone with USB when using Kies PC Studio.

In other words, do nothing on the phone, just let the PC recognize it through the USB connection. The Kies PC Studio program has nothing to do with the Kies Air app on the phone.

Also, you can connect the phone by using the Wi-Fi setting on your phone rather than using USB. You go to Wireless and Network on your menu settings, and select "Kies via Wi-Fi". So long as your PC and your phone are on the same Wi-Fi system, you will connect to the Kies program.

Read and watch the tutorial on the Kies PC Studio that talks about connections.

 

Happy to see you got it fixed. Hope all goes well with the program.

 

Unfortunately, it appears that only Samsung phones are supported by this Samsung software. You would think that Google phones manufactured by Samsung would also work, but these Google phones are not listed as supported.

This would be similar to HTC sync, which only supports HTC phones.

 

Yes, the Samsung Nexus phone is manufactured by Samsung, but because it is a Google phone, the Kies program does not support it.

Google phones are "pure" Android devices and are made to Google specifications.