1. Download our Official Android App: Forums for Android!

T Mobile 3GB FUP reducing to 500mb?

Discussion in 'Android Devices' started by snowmobile, Jan 11, 2011.

  1. snowmobile

    snowmobile Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    73
    Posts:
    478
    Joined:
    Apr 10, 2010

    Apr 10, 2010
    478
    92
    73
    Has anyone heard anything about this
    I haven't been notified personally but I have seen a lot of very unhappy customers posting on other forums about it.

    What use is a smartphone like the Desire without a decent internet allowance :( Surely they can't get away with reducing the FUP by 80% during a contract :thinking:
     

    Advertisement

  2. JohnnyBravo1000

    JohnnyBravo1000 Android Expert
    Rank:
    None
    Points:
    78
    Posts:
    929
    Joined:
    Jun 3, 2010

    Jun 3, 2010
    929
    56
    78
    Luton
    As a matter of principle, it simply isn't right in my opinion.

    I don't think T-Mobile would be too happy if their customers only paid 20% of their bill each month?
     
    JTWZen likes this.
  3. HTC desired

    HTC desired Member
    Rank:
    None
    Points:
    18
    Posts:
    91
    Joined:
    Jul 30, 2010

    Jul 30, 2010
    91
    11
    18
    I had the same with Vodafone last year..
    Have 3 months left of my contract and then will be joining GiffGaff unlimited internet- and I mean unlimited for
     
    Chillaxor and oworsnop like this.
  4. ukzen

    ukzen Android Enthusiast
    Rank:
    None
    Points:
    38
    Posts:
    252
    Joined:
    May 1, 2010

    May 1, 2010
    252
    12
    38
    I have not been notified either,i thought a contract was legally binding ,or is it just in their favour .
    Only attraction with them was their allowance in the first place,i reckon if they want to change the rules ,then fine ,but they should let us out of our contract first.
    They have seen the chance to make more wonga from a captive customer ,disgraceful.
     
  5. Casual Pete

    Casual Pete Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    546
    Joined:
    Apr 27, 2010

    Apr 27, 2010
    546
    84
    78
    England
  6. Phenomenological

    Phenomenological Android Expert
    Rank:
    None
    Points:
    93
    Posts:
    780
    Joined:
    Jul 7, 2010

    Jul 7, 2010
    780
    186
    93
    Has anyone read through the fine print in the contract? It's quite possible they wrote in a little legal loophole allowing them to change the contract terms at their discretion.
     
  7. snowmobile

    snowmobile Android Enthusiast
    Thread Starter
    Rank:
    None
    Points:
    73
    Posts:
    478
    Joined:
    Apr 10, 2010

    Apr 10, 2010
    478
    92
    73
    It must be breach of contract because they are saying that some customers have to pay extra to continue to use their phones the way they have been doing.
     
  8. BarnumC

    BarnumC Member
    Rank:
    None
    Points:
    16
    Posts:
    82
    Joined:
    Aug 30, 2010

    Aug 30, 2010
    82
    6
    16
    photo processing
    Cambs
    That may be so, but hasnt THAT practise been declared illegal?
     
  9. ukzen

    ukzen Android Enthusiast
    Rank:
    None
    Points:
    38
    Posts:
    252
    Joined:
    May 1, 2010

    May 1, 2010
    252
    12
    38
    I never go near my limit ,but thats not the point ,in future i may have,i had that choice,they made great play of the fact that all their Android phones came with 3GB of data ,so that it could be used fully ,its what lured me in.I had to end a previous contract with them ,to get a better deal with them thru a third party
     
  10. Rastaman-FB

    Rastaman-FB Extreme Android User
    Rank:
    None
    Points:
    313
    Posts:
    6,113
    Joined:
    Sep 11, 2009

    Sep 11, 2009
    6,113
    1,010
    313
    UK
    to be honest how they are doing it is wrong

    BUT

    nearly all phone providers are changing their limits to 500mb because their wireless networks cannot handle the data throughput and cellular use
    there are laws preventing them from filling the land will more cell sites so they are now site sharing aswell.

    we want more and more and more, they can only give so much and now with pretty much every phone being a smartphone they have to start locking it down.
     
  11. Casual Pete

    Casual Pete Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    546
    Joined:
    Apr 27, 2010

    Apr 27, 2010
    546
    84
    78
    England

    Exactly,just read this.

    T-Mobile - Help & Support

    "If you want to download, stream and watch video clips, save that stuff for your home broadband"


    That's what angered me the most,apart from the fact they haven't even informed most people yet and it's supposed to be coming in on the 1st of Feb.
     
  12. nicmel

    nicmel Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    103
    Joined:
    Apr 29, 2010

    Apr 29, 2010
    103
    7
    36
    All this talk of being "in a contract" makes it sound all too simple.

    You are in a contract with your provider.
    Your provider is there for in a contract with you.

    Unfortunately contracts don't state "we will give you w mins, x texts and y internet usage per month, on the condition that you pay
     
  13. Bang Bang Boom

    Bang Bang Boom Well-Known Member
    Rank:
    None
    Points:
    38
    Posts:
    206
    Joined:
    Feb 13, 2010

    Feb 13, 2010
    206
    10
    38
     
  14. SiHa

    SiHa Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    624
    Joined:
    Oct 29, 2010

    Oct 29, 2010
    624
    81
    78
    Southampton, UK.
    So, have people actually received written notice of this??
    Just wondering, 'cos I haven't.

    The only reason I chose T-M was this data plan. Think I'll be cancelling and switching to giffgaff...
     
  15. geemacd

    geemacd Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    226
    Joined:
    Apr 19, 2010

    Found this template on another site, should people wish to use it to cancel their contract. T-mobile have been a disgrace with this

    *******************************************************


    Legal Department
    T-Mobile
    Hatfield Business Park
    Hatfield
    Hertfordshire
    AL10 9BW

    [Insert today's date]

    Ref: Tel [Insert telephone number], Account number [Insert account number]

    Dear Sir/Madam,

    Yesterday, I learned that T-Mobile has decided unilaterally to reduce the monthly data allowance under my contract with you to 500MB. I have received no notice of this change, despite my consumer contract with you clearly stating that you need to give notice of thirty days in writing. Thirty days notice in writing is also a condition Condition 9.3 of Ofcom
     
  16. EddyOS

    EddyOS Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,681
    Joined:
    Apr 29, 2010

    Apr 29, 2010
    1,681
    283
    163
    Technical Support
    Liverpool, Merseyside
  17. JohnnyBravo1000

    JohnnyBravo1000 Android Expert
    Rank:
    None
    Points:
    78
    Posts:
    929
    Joined:
    Jun 3, 2010

    Jun 3, 2010
    929
    56
    78
    Luton
    I've heard so many different stories about this. I've even heard that customers who signed up with T-Mobile directly, or renewed their contract with T-Mobile directly will be unaffected. Probably a load of rubbish, but thought I'd post it anyway.
     
  18. markjwilson

    markjwilson Newbie
    Rank:
    None
    Points:
    16
    Posts:
    20
    Joined:
    Apr 19, 2010

    Apr 19, 2010
    20
    2
    16
    I have to say that all this is a bit confusing...

    The T-Mobile announcement (link at top of this thread) says about data use on mobile phones, being reduced to 500mb.

    BUT looking at my contract the "data on mobile phone section" does not apply becasue Ive got a "Pay monthly plans which include internet on your phone on an Android phone" which includes a different Fair use policy. The one for android quotes 3gb where the mobile phone data only quotes 1gb.

    Also on my account it says that the additional data comes from an unlimited internet booster not from the basic contract and with a "mobile broadband max" booster that gives you 10gb. surley that is not being reduced too...

    I suspect that if you are on a standard contract or PAYG with no additional booster then you will drop to 500mb but if you have (or pay) for the additional data allowance then you will be fine.

    I await to see what t-mobile is actually doing...
     
  19. GSMGuy

    GSMGuy Member
    Rank:
    None
    Points:
    36
    Posts:
    93
    Joined:
    Apr 21, 2010

    Apr 21, 2010
    93
    5
    36
    Sounds like Orange are bringing T-Mobiles FUP in line with their own..

    Mike
     
  20. mitz101

    mitz101 Lurker
    Rank:
    None
    Points:
    5
    Posts:
    7
    Joined:
    Jan 12, 2011

    Jan 12, 2011
    7
    0
    5
    As far as i know, android phones come standard with a 3gb allowance if u take out a contract with t-mobile, having just taken one out late december
    on my tmobile section on their site, it states i have got web and walk plus included in my contract
    i would doubt they would reduce the 3gb limit to 500mb, im guessing that only applies to the 1gb standard fair use plan:S
     
  21. Casual Pete

    Casual Pete Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    546
    Joined:
    Apr 27, 2010

    Apr 27, 2010
    546
    84
    78
    England
    They're still advertising the 3gb internet for Android phones,it's absurd.

    Apparently T Mobile are preparing a press release to clarify things,which I'm going to wait for before I do anything.

    I still haven't had any notification of this and under Ofcom rules they must inform you 30 days before hand.
     
  22. Pryomancer

    Pryomancer Android Enthusiast
    Rank:
    None
    Points:
    98
    Posts:
    670
    Joined:
    Mar 29, 2010

    Mar 29, 2010
    670
    57
    98
    Student
    Southampton, England
    I'm currently in an email war with T-Mobile's customer service about this.

    I used a template letter to send to them a notice of my termination. They replied with some rubbish about how they can cancel additional services with prior notice.

    But the data plan and FUP are NOT additional services, you can't opt out of them. Thus, we can terminate our contracts and keep the phone. I'm going on giffgaff for
     
  23. EddyOS

    EddyOS Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,681
    Joined:
    Apr 29, 2010

    Apr 29, 2010
    1,681
    283
    163
    Technical Support
    Liverpool, Merseyside
    Surely if the data package is part of the contract you signed, and they change it, then the contract is null and void as it hasn't been agreed with by both parties?
     
  24. timster75

    timster75 Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jan 12, 2011

    Jan 12, 2011
    1
    0
    5
    I believe t-mobile pay monthly android phones come with 1gb allowance unless you took out a booster package which is 3gb
    Fair Use Plans - Our Services - T-Mobile

    I'm on t-mobile and I'm quite annoyed as I chose t-mobile specifically because the package was 1gb compared to other providers offering 500mb
     
  25. Pryomancer

    Pryomancer Android Enthusiast
    Rank:
    None
    Points:
    98
    Posts:
    670
    Joined:
    Mar 29, 2010

    Mar 29, 2010
    670
    57
    98
    Student
    Southampton, England
    Exactly. But T-Mobile are being assholes about it and trying to convince innocent customers that they can't cancel. And to ones that do, they're trying to chase them with termination fees, and holding the PAC code (so you can unlock the phone) hostage until they pay it, which is completely ridiculous.

    If you have T-Mobile, bought it direct from them, and have the 3GB FUP, cancel your contract. We'll teach them a lesson, they're a bad company.
     
Tags:

Share This Page

Loading...