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T Mobile content lock problems

Discussion in 'Android Devices' started by spooky_b329, Apr 16, 2010.

  1. spooky_b329

    spooky_b329 Member
    Thread Starter
    15

    Apr 16, 2010
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    Hi, new member here!

    Has anyone had problems removing T mobiles content lock? I've been trying repeatedly since yesterday; dialling 1818 let's me enter all my card details but then says it cannot be completed at this time, using the online method yesterday just timed out after entering card details, today I can't even click the submit button :(

    Can't access the app store!
     

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  2. ijb

    ijb Member
    16

    Apr 8, 2010
    22
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    London
    I suggest you call customer services on 150, keep on selecting "other" from all the automated menus until you reach a real live human being. The couple of times I've called they've been very helpful. Once the content lock has been removed, remember to turn the phone off and on again, so that the change can be registered by the SIM card.
     
  3. brownie1111

    brownie1111 Member
    16

    Apr 8, 2010
    10
    1
    16
    UK
    Register your TMobile account at their website, takes a couple of minutes, login and you can remove the content lock from there.
     
  4. Jay3GSM

    Jay3GSM Active Member
    16

    Mar 14, 2010
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    T-Mob stores can also remove content lock, if you have one near by.
     
  5. shaunydub

    shaunydub Well-Known Member
    36

    Aug 23, 2009
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    Supply Planner
    Bournemouth, England
    Yeah I had problem on phone...did on the website instead.
     
  6. spooky_b329

    spooky_b329 Member
    Thread Starter
    15

    Apr 16, 2010
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    15
    Thanks all, ended up going into a t mobile store and they sorted it out :)
     
  7. tck

    tck New Member
    5

    Apr 8, 2010
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    so how do you do this online?
    i cant see the place to go! sorry.
     
  8. StuM82

    StuM82 New Member
    5

    Apr 17, 2010
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    https://www.t-mobile.co.uk/service/your-account/login/

    You may have to register if you haven't used the service before. Once you're set up there is a content lock section under phone settings (I think). I found I had to switch the phone off then back on before the Android Market recognised that the content lock was removed.
     
  9. sam81

    sam81 Active Member
    15

    Apr 9, 2010
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    15

    I had the same where I couldn't access Market - yet I was able to when I first got the phone last week, so was wondering what the problem was. Realised it must have been the content lock, and dialled 1818, but like you, after entering all the details it said it couldn't be completed because of a technical problem. This has been over the last two days.

    I've just dialled 150 and they sorted it - didn't need to give credit card details as they just asked security questions, so hopefully that's all gone through now!

    Another problem I've had is actually getting through on the 150 number - up to now each time I've tried a voice says I've dialled an incorrect number, when I know I haven't!

    Anyway, tried again yesterday & it got through - tried again last night & got the voice again saying it was an incorrect number................!!

    Just tried 150 again to sort the content lock out & got through! I mentioned it to the guy I spoke to & he said to take the battery & sim card out etc if it happens again, and to let them know if it keeps happening. A bit annoying though....... :mad:

    What with that & T-Mobile sending me a bill where I'm on the wrong price plan - not a good start!! :(
     
  10. ArthurTheAndroid

    ArthurTheAndroid New Member
    5

    Jul 23, 2010
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    You have my sympathy Spooky_b329, I've been having this problem as well.

    Tried T-Mobile's 1818 number several times but it always fails right at the end (after they have collected your credit card details), have tried their 150 number but just got sent round in the circles of their automated menu system (it suggests calling 1818) and was unable to get an actual answer at all.

    Content lock is an important thing of course but T-Mobile's efforts to make it work seem to be an absolute shambles. Perhaps changing supplier may be the answer.
     
  11. nx1977

    nx1977 Well-Known Member
    163

    Feb 8, 2010
    2,421
    174
    163
    UK
    Use your "my t-mobile" account to remove it
     
  12. goofyman10

    goofyman10 New Member
    5

    Aug 22, 2011
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    its doing my head in trying to unlock even the dateing pages im sick of it try try try im old enothe to go to the sites ive ended up writing a letter ......like to spend longer time on net thanks not happy
     
  13. SiHa

    SiHa Well-Known Member
    78

    Oct 29, 2010
    624
    81
    78
    Southampton, UK.
    I went into a T-M store and got them to remove the content lock.
     
  14. JohnnyBravo1000

    JohnnyBravo1000 Well-Known Member
    78

    Jun 3, 2010
    929
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    78
    Luton
    I sorted this out via my T-Mobile account online. :)
     
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