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[T-Mobile] HELP PLEASE!! my HTC one won't save any numbers

Discussion in 'Android Devices' started by Ahcl, Oct 22, 2014.

  1. Ahcl

    Ahcl Lurker
    Thread Starter

    Since the actualization of my android version to 4.4.2 I am no longer able to save any new contacts on my phone.

    I save them and they remain for a fee minutes and both, the number and name or other info is deleted.

    I don't want to reset the phone (this what HTC has told me to do) because I have lots of music and pictures and paid apps.

    Is there a way to get this fixed without a reset?!
     



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  2. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Hello and welcome to the forums . sounds like the Google sync may have a red flag . check the Google account sync . if it has a red flag settle the red flag and try to sync the new numbers
     
  3. Ahcl

    Ahcl Lurker
    Thread Starter

    Thank you for the response... So I went to "account & sync", and then checked the Google account and thee sun arrows are green... Am I missing something? Or any other suggestions as to how to fix it?

    Much appreciated
     
  4. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Is there any red flag when u try to sync from that area
     
  5. Ahcl

    Ahcl Lurker
    Thread Starter

    Nope... They all are green
     
  6. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Are you rooted
     
  7. Ahcl

    Ahcl Lurker
    Thread Starter

    Mmm... I dunno. How can you tell? Sorry I am not very tech savvy (obviously) lol
     
  8. BRAINZ2013

    BRAINZ2013 Extreme Android User

    Are you the one and only owner of this device
     
  9. Ahcl

    Ahcl Lurker
    Thread Starter

    Yes, I am.
     
  10. BRAINZ2013

    BRAINZ2013 Extreme Android User

    So that is no not rooted only thing is to reset the Google framework app and reset the contacts app . also make sure your play service app is updated .
     
  11. Ahcl

    Ahcl Lurker
    Thread Starter

    Sounds good... I'll see if I can find how to do that in YouTube. Thanks a million for all your help
     
  12. BRAINZ2013

    BRAINZ2013 Extreme Android User

  13. miloo

    miloo Lurker

    I have the exact same problem with saving contacts on my Nexus 4, and yes there seems to be a problem with google contacts sync. What should I do now? I'm having this problem for a while now and reset factory didn't fix it.
     

HTC One M7 Forum

The HTC One M7 release date was March 2013. Features and Specs include a 4.7" inch screen, 4MP camera, 2GB RAM, Snapdragon 600 processor, and 2300mAh battery.

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