1. Download our Official Android App: Forums for Android!

T Mobile lies and screws their customers

Discussion in 'T-Mobile' started by jwjones91, Feb 12, 2013.

  1. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Don't make promise to customers you cannot keep, otherwise the FCC will come looking for you :)

    I've been lied to for the last time by TMobile, they have made me look like a fool of myself by making me contact Samsung demanding an upgraded phone due to my 4th defective Galaxy S2 only to find out they don't have any control over that.
    Then get promised that they would replace my phone for the 5th time for the white S2 the one I originally wanted from the beginning. A note was made in my account from Tier 3 tech support and yet they refuse to uphold their promise.
    Then insults me by telling me he'll deduct $10 from my bill for the months worth of trouble they put me through from contacting Samsung, to almost making a supervisor cry because how useless they were, to sitting in the store for 2hrs to only find out that nothing could be done.
    How do I feel insulted? Well let's see to me it's like a slap in the face like they'll deduct $10 because they don't think I can pay my bill when I been putting up with their sorry ass for 3yrs.
    So the last few words from this "manager" was that he couldn't even replace my phone even though I DO have insurance on it he says I haven't paid my bill which isn't due until Friday, never had this issue before and to me this was his excuse to back out of the conversation as I told him before that I would be contacting the FCC.
    Once I brought them up, they hung up on me.
    go get em FCC get you some filthy TMobile!

    /rant

    Sent from my SGH-T989 using Tapatalk 2
     

    Advertisement

  2. Kamau

    Kamau Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,036
    Joined:
    Dec 17, 2010

    Dec 17, 2010
    1,036
    117
    163
    Male
    Manufactoring
    S.W. Lower Michigan
    I do wish you the best with this, but if I'm not mistaken, the FCC regulates the airwaves. This sounds more like a transaction-type issue. Maybe the FTC if you want to take to a federal level.
     
  3. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Thank you for the response.
    I spoke with TMobile today and brought up the claim I filed against them with the FCC and immediately I was put on hold and that I would recurve a call in 3 days for them to send me the white Galaxy S2
     
  4. chong67

    chong67 Android Expert
    Rank:
    None
    Points:
    78
    Posts:
    953
    Joined:
    Apr 5, 2011

    Apr 5, 2011
    953
    74
    78
    Male
    IT
    Atlanta
    Not just T. ATT charge cust the real rate before their promo is finished. Lots of frustrating stories for any company.
     
  5. Petrah

    Petrah Psychotic Female
    Rank:
    None
    Points:
    333
    Posts:
    4,086
    Joined:
    Jun 13, 2011

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL
    What exactly was wrong with all those phones?
     
  6. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Randomly shutting off and restarting while on phone calls, screen getting burned out, wouldn't ever go into 4G, wouldn't sync, and then battery draining and not charging right after receiving it from TMobile
     
  7. Petrah

    Petrah Psychotic Female
    Rank:
    None
    Points:
    333
    Posts:
    4,086
    Joined:
    Jun 13, 2011

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL
    Geeze. I think Id be rather annoyed with them too. I truly hope you get this resolved. Hate seeing someone treated that way. :(

    Are they sending you brand new phones, or are they doing what most companies do and sending you refurbs?
     
  8. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Refurbs of course lol, they usually send me one with everything including battery and back cover but this particular time they didn't and it set me off because my phone was having a charge and sync issue so they send me a refurb phone with no battery..... Makes perfect sense right?
     
  9. Petrah

    Petrah Psychotic Female
    Rank:
    None
    Points:
    333
    Posts:
    4,086
    Joined:
    Jun 13, 2011

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL
    Wow. I use T-Mobile, but I never bought my phone from them. Makes me glad I didn't!
     
  10. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Yeah please don't lol
     
  11. chong67

    chong67 Android Expert
    Rank:
    None
    Points:
    78
    Posts:
    953
    Joined:
    Apr 5, 2011

    Apr 5, 2011
    953
    74
    78
    Male
    IT
    Atlanta
    All the phone you get are refurbish past the 30 days. Sprint does the same. They do a pretty good job with those refurb phone.
     
  12. epp

    epp Well-Known Member
    Rank:
    None
    Points:
    58
    Posts:
    208
    Joined:
    Apr 28, 2012

    Apr 28, 2012
    208
    21
    58
    Boston, MA
    Have you removed the microSD card? I've read that with other brands, when the microSD was removed, the phone stopped rebooting.
     
  13. Petrah

    Petrah Psychotic Female
    Rank:
    None
    Points:
    333
    Posts:
    4,086
    Joined:
    Jun 13, 2011

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL

    Not all the time, if you politely push for a new one. I did just that with the first phone (non Android) I bought from Virgin Mobile. It got stuck in a bootloop, and I requested a brand new phone. That's exactly what I got, too. ;) It is normally up to their discretion on weather or not they send you a new one.
     
  14. NeXuS4

    NeXuS4 Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    348
    Joined:
    Nov 25, 2012

    Nov 25, 2012
    348
    33
    43
    You guys should not be using T-Mobile post paid. You are clearly doing it wrong.
     
    Joshb101, Fuzzy13 and trekleech like this.
  15. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Well they called me and offered to do a $160 credit to my account. Then allow me to get the white galaxy s 2 in white for $75 told them I was not forking out $75 for a phone I don't even like.
    Then they offered to exchange me into the Exhibit 2, I hung up.
     
  16. uknow

    uknow Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    581
    Joined:
    Jul 20, 2012

    Jul 20, 2012
    581
    60
    78
    Male
    Some ppl are just unpleaseable
     
  17. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Not unpleasable just want the commitment that was made to a customer to be Upkept. Paying $75 for a phone that is exactly the same only a different color is just ridiculous. Im not paying a dime for a phone I hate just to have a different color. With as many times my phone has been replaced I should be getting a free upgrade
     
  18. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Got a call this morning from them saying there were sending me the white S2 brand new for free, crediting $150 to my account, and deducting $20 off my monthly bill whoo!
     
  19. eljefe0000

    eljefe0000 Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    673
    Joined:
    Jan 18, 2011

    Jan 18, 2011
    673
    87
    78
    importer/exporter/gravedigger
    NYC
    nice to know
     
  20. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    I never broke any of my phones. They either had defective software or defective parts.
     
  21. Petrah

    Petrah Psychotic Female
    Rank:
    None
    Points:
    333
    Posts:
    4,086
    Joined:
    Jun 13, 2011

    Jun 13, 2011
    4,086
    1,468
    333
    Female
    Annoying my X-Husband
    Hanover Park, IL

    The first phone you had was defective. The following ones they sent you were all refurbs. I hate refurbs... seems they do not perform enough quality control testing on them before sending them out again (not just Samsung), so you're always getting someone elses problems. :(

    At any rate, fingers crossed that you get better luck with this next phone. Seems you've been through enough already with this mess!
     
  22. Crashdamage

    Crashdamage Android Expert
    Rank:
    None
    Points:
    643
    Posts:
    4,450
    Joined:
    Feb 25, 2011

    Feb 25, 2011
    4,450
    2,747
    643
    Mostly retired
    Kansas City, Mo.
    I've owned many refurbished items - all kinds of stuff. Never had problems. Just nice discounts.

    Linux user #266351. Android since v1.0
     
  23. Joshb101

    Joshb101 Well-Known Member
    Rank:
    None
    Points:
    43
    Posts:
    157
    Joined:
    Aug 29, 2012

    Aug 29, 2012
    157
    27
    43
    Male
    California
    Refurbs generally do not have these problems. And quite honestly either you are the most unlucky person in the world when it comes to phones or there's a nice quote I like to go by.

    Once is happenstance. Twice is coincidence. Three times is enemy action.
     
  24. jwjones91

    jwjones91 Newbie
    Thread Starter
    Rank:
    None
    Points:
    36
    Posts:
    26
    Joined:
    Nov 2, 2011

    Nov 2, 2011
    26
    2
    36
    Vehicle State Inspector
    Dallas, Tx
    Well it's not like these phones go through hell they are used for normal use and spend 95% of the time in my pocket.
    I've never dropped any of them nor has any of them gone near water.
    My first first Android phone was the Droid Eris and holy hell was that the biggest POS I ever had. I'd rather have a pager than own that phone ever again.
    The S2 I have right now is working fine with the exception of the texting glitch where half the screen shows the messages and the other half shows all my conversations and that's with the phone being held straight up.
    Other than that it works great.
    Btw when is the jellybean update coming out?!?!?!
     
  25. chong67

    chong67 Android Expert
    Rank:
    None
    Points:
    78
    Posts:
    953
    Joined:
    Apr 5, 2011

    Apr 5, 2011
    953
    74
    78
    Male
    IT
    Atlanta
    Do you want to say you never have a car accident before? (Let me knock at the wood now).
     

Share This Page

Loading...