Hey, I have a question. I go to the same T-Mobile store always, and I have a feeling the employees there are doing something shady. I have several lines, and anytime I do a phone upgrade, the T-Mobile employee opens the box, and takes the new sim card out and keeps it, no clue what they do with it. They just transfer my old sim into the new phone, but keep the new sim card from the box, I think I have a right to own that sim card. One time I confronted the employee, I said "hey that comes in the box, why are you taking it out and keeping it" he said "Oh i'll just give you a new one anytime you need one, they are free." So guess what, someone on my account lost their phone, I bought a used phone from online to replace it, went to the T-Mobile store to get a sim replacement, thinking it would be free, nope the employee charged me for a new sim. I didn't feel like starting a fuss, so I just paid for a new sim. So, it happened again, my friend lost her phone, she bought a used replacement online, we go into the same store, they charge her for a sim card even though she remembers specifically that same store taking her new sim from the box and keeping it when she had done an upgrade months earlier. It is always the same employees working there for past few years, I think they are doing something shady. Is it normal practice for T-Mo employees to keep the brand new sim card from the box? Just doesn't make sense to me, it came in the box, I own it, then you have the nerve to charge me for a replacement when I lose my phone. update: On one of my cell phone boxes it says "SIM card not included with upgrades" guess that answers my question.