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T-Mobile UK , great experience

Discussion in 'T-Mobile' started by acoole, Mar 10, 2010.

  1. acoole

    acoole Member
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    Just thought I'd share my experience with everyone,firstly a great deal:
    For
     

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  2. jfritzs2

    jfritzs2 Android Enthusiast
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  3. skyband123

    skyband123 Newbie
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    That it is a really good deal. I'm with T-Mobile using a hero and have a crappy deal compared to yours. How'd you manage to get it?
     
  4. pauljriley

    pauljriley Newbie
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    Senior .Net Web Developer
    Lindford, Bordon, Hampshire, UK
    *****************Latest update*******************
    Have received an email from HTC content below:
    New Response From [ Pedro (UK - Ireland Support (Tech)) ]
    Dear Paul

    Thank you for contacting us.

    We would like to be clear over speculation and confirm that the branded HTC Legend has received quality approval and meets all the requirements for public release.

    Also our products can be re-branded to mobile networks and according with the needs they can change the original specifications.

    We won't comment on any decisions that a network may do to and pass to their customers but T-Mobile is still selling the device and advertising the HTC Desire on their website:
    HTC Desire Mobile Phone on Pay Monthly
    and the same applies to the other network who is selling our product.

    I trust that this resolves your query, please do not hesitate to contact us again if required.

    Best regards,

    Pedro S.
    HTC

    With this response, and obviously beside myself with rage, I called t-mobile to get a genuine answer (I know good luck).

    The upshot of this call is:
    1. the test failed is t-mobile's, and not HTC's (not how it was originally, reported to me, but we'll skip over that).
    2. They cannot explain why the result of this internal test was only disclosed the day before the phone was due to be released.
    3. They 'understand' my disappointment, and I'm not the only customer out there who feels that same.
    4. Although I have been 'pestered' to upgrade my phone since January, my contract doesn't actually end until 30th April 2010.
    5. Is there another handset I would like instead?
    6. Because I am obviously 'upset', they will call be back on Monday, and If their testing department has released them then, I might get one, and there MIGHT be a discount on the line rental (though towards the end of the call it did seem that they were playing the last part of that down).

    *******************Update on Update**********************
    Had a call as I typed this from the upgrade department, following an email complaining about the situation, result of this call is.

    1. There is nothing wrong with the Desire, and t-mobile will start shipping the phones later today.
    2. Because my contact expirers on the 30th April, I am not permitted a FULL upgrade until one month before the end of my contract. As a 'highly valued' customer from January I can have a 'non-full' upgrade, i.e. one with a selection of the phones on it. This is the first time anybody has ever mentioned this, if I call up the upgrades department just before I get through I get a recorded message saying that I am eligible for a full upgrade. I am shocked and hurt that the person I spoke to on the other end of the line felt that this was a transparent way of doing business.
    3. All of those people complaining on the various forums about the appalling way in which t-mobile has handled the launch of the HTC Desire, are the 'trouble making' minority (ok he didn't say 'trouble making' but it felt as though he was thinking it).

    So where that leaves me, I don't know, I might get a call on Monday, I might have to go to another network on the 5th April, who knows, I just know that at the moment it feels that you can't trust anything anybody at t-mobile says.
     
  5. InstantKarma

    InstantKarma Android Expert
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    You have guys named Pedro in Ireland?! lol

    Sorry, completely off-topic. :D
     
  6. Beerkan

    Beerkan Android Enthusiast
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    Blighty
    I got Samsung Galaxy Portal for
     
  7. Beerkan

    Beerkan Android Enthusiast
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    I got my T-Mobile Galaxy Portal on 17th April (Ordered 15th). It came with Andriod 1.5.
    However, I've since patched it to 2.1, and no problems.
     
  8. the iZach

    the iZach Newbie
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    Im thinking of getting a htc desire either tommorow or tuesday from carphone warehouse. 18 month deal, 100 minutes, 100 texts, unlimited internet,
     
  9. macwillis

    macwillis Newbie
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    im pleased youve had a good experiance.
    ive had nothing but trouble, first the signal coverage is terrible, especially in and around morpeth ( just north of newcastleupon tyne) ,
    then my desire started turning its self off, and contracted dust under the screen.
    sent it away for repair and complained like hell, they wouldnt cancel the contract ( not yet anyway) but knocked off
     
  10. Grazuncle

    Grazuncle Well-Known Member
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    I was on a
     
  11. Mandrax

    Mandrax Lurker
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  12. the iZach

    the iZach Newbie
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  13. spatuluk

    spatuluk Member
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    I'm glad you've had a good experience, coz mine is the reverse. To give you an example of my woes, here's my attempts to test the speed of my connection..

    First, I attempted to download a speed test app. The market search failed 5 times (no connection) before giving me a results page. I downloaded speedtest.net. From initial search to end of install took 3 minutes.

    Next problem was doing the test. It took another 3 minutes for the app to locate a server, then 6 test attempts before it could get a connection to do a test. Total test time: 5 minutes.

    The test results were good, tho: 355 kbps download and 63 kbps upload. It's just a shame it was so hard to get connected in the first place!

    This kind of nonsense happens all the time, and I'm so fed up with having to tell everything to refresh or try again that I'm asking for my money back. It's not like I'm out in the countryside, either - I'm in Manchester town centre - I can SEE several phone relays!
     
  14. Salad

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    Also having a great experience here.

    Only issue I have is that my contract is now available for
     

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