Tablet help

[davefix]

Hi, I hope someone can help. I have recently purchased 2 Android tablets that mount onto my headrests for the car. They run Android 9. I have downloaded the Sky Go app but it won’t run on a rooted device. I get an error code of 99z I believe. I’m not very familiar with Android software so I don’t know how to fix the problem. Help!

 

[ocnbrze]

what devices do you have?

 

[mikedt]

I believe Sky Go will only run on certain approved brand name devices, e.g. Samsung. And not on any phone or tablet that's been rooted and/or modified. A few years ago when I was in the UK, I tried it on a Chinese version Oppo with my dad's Sky account, and it wouldn't have it.

If your whatever it is tablets are no-name cheapo devices, then Sky Go is probably a no go. If they are cheapo, then they might even be rooted.

 

[davefix]

Hi, I hope someone can help. I have recently purchased 2 Android tablets that mount onto my headrests for the car. They run Android 9. I have downloaded the Sky Go app but it won’t run on a rooted device. I get an error code of 99z I believe. I’m not very familiar with Android software so I don’t know how to fix the problem. Help!

what devices do you have?

 

[davefix]

I believe Sky Go will only run on certain approved brand name devices, e.g. Samsung. And not on any phone or tablet that's been rooted and/or modified. A few years ago when I was in the UK, I tried it on a Chinese version Oppo with my dad's Sky account, and it wouldn't have it.

If your whatever it is tablets are no-name cheapo devices, then Sky Go is probably a no go. If they are cheapo, then they might even be rooted.

Thank you. I will post a pic of the box shortly so you can see. When I try to watch something on sky it does say that the program cannot be played on a rooted device. I contacted the the company I brought them from and they said that all I need to do is update the app version but I love only just downloaded it from the play store so surely it’s the latest version?

 

[Dannydet]

Buyer beware..
They'll blame anything on something else

 

[mikedt]

Thank you. I will post a pic of the box shortly so you can see. When I try to watch something on sky it does say that the program cannot be played on a rooted device. I contacted the the company I brought them from and they said that all I need to do is update the app version but I love only just downloaded it from the play store so surely it’s the latest version?

I suspect the company is in China, no Sky Go here. So all they did is suggest whatever they can.

Quite frankly I think you might be SOL with these tablets and Sky Go. I know it wouldn't work on a China version Oppo phone I had.

FWIW they should be able to play any videos you've downloaded, and will work with YouTube.

 

[davefix]

I suspect the company is in China, no Sky Go here. So all they did is suggest whatever they can.

Quite frankly I think you might be SOL with these tablets and Sky Go. I know it wouldn't work on a China version Oppo phone I had.

FWIW they should be able to play any videos you've downloaded, and will work with YouTube.

 

[davefix]

I believe Sky Go will only run on certain approved brand name devices, e.g. Samsung. And not on any phone or tablet that's been rooted and/or modified. A few years ago when I was in the UK, I tried it on a Chinese version Oppo with my dad's Sky account, and it wouldn't have it.

If your whatever it is tablets are no-name cheapo devices, then Sky Go is probably a no go. If they are cheapo, then they might even be rooted.

 

[mikedt]

As I thought, they're no-name devices from China. I'm certain Sky Go a no go on these. You may want to contact Sky customer service and enquire about it, as to what they do actually support. As for the "rooted device" error, try a Root Checker app, and see what that reports. Some no-name devices have been known to come rooted from the factory. Or it maybe that Sky Go just can't identify a maker, for their approved devices, and it's assuming it's a rooted and modified device.

 

[ocnbrze]

just wanted to say that if you are looking for something cheap, you get something cheap

 

[davefix]

As I thought, they're no-name devices from China. I'm certain Sky Go a no go on these. You may want to contact Sky customer service and enquire about it, as to what they do actually support. As for the "rooted device" error, try a Root Checker app, and see what that reports. Some no-name devices have been known to come rooted from the factory. Or it maybe that Sky Go just can't identify a maker, for their approved devices, and it's assuming it's a rooted and modified device.

Ok. Thanks. I will give Sky a call and see if they can help in any way. I was hoping that there would be some super tech savvy person who could work some magic for me. Lol.