I've had a Motorola Droid since launch and have had nothing but issues with them since i've been caught in the refurb loop (proximity sensor issues, headphone jack etc.). On the 4th refurb, the Verizon rep told me that the next time they would switch me out to another model if i continued having problems, but i should give this last "certified like new" device a try because he guaranteed that i shouldn't have any problems with it. Well, of course 5 months later the thing doesn't hold a full charge and dies within 4 hours, the power button has sunk in, and when i was out of town it died and wouldn't charge. The battery is not the issue because it was swapped with a new one. It's not software related as Verizon claimed because we did a hard reset with the same results. Any way after numerous calls to tech support, their only offer is this: since there is only a 90 day warrantee on refurbs, i can do an early upgrade and pay $250 for a new device, or i can BUY a certified like new device (Droid X or Eris for $229). I declined both and said i should not have to pay anything, with the troubles i've gone through i should be switched to another device free of charge. Plus, paying for 2 lines of service a month with 2 data plans and being a Verizon customer for 8 years, this is the first time i have not felt comfortable with being locked in for another 2 years because of this pathetic ordeal. On top of that, i paid money for the device i'm using to work within my current 2 year contract. Not for me to be "forced" and early upgrade because they keep sending me junk refurbs. The lady then said here supervisor was in a meeting and she would call me back. She called me back and left a message telling me she spoke to her supervisor and would like to speak to me again for some better options. She gave me her email address and she said she would email me. This was early yesterday. It is now today, no email from her and she did not respond to my email i sent her yesterday. I've called twice to Verizon and all they can do is email her to call my by and certain time and she hasn't. Talk about pathetic service. Verizon is going downhill. Any suggestions on what i should do?