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Support Test diagnostics

Discussion in 'Android Help' started by Chels90, Mar 5, 2016.

  1. Chels90

    Chels90 Lurker
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    I ran some tests due to my phone acting very odd lately. I need help understanding what these results mean, I am clueless as to what I'm looking at.
     

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  2. scary alien

    scary alien not really so scary
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    Welcome to our AndroidForums, @Chels90.

    Perhaps if you told us a little more about your device, the problems you're having, and what program/function produced the information in that screenshot?

    That might help others who've seen it before (I have not--I've no idea) and could chime-in with some feedback.

    Cheers!
     
  3. Chels90

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    It's been closing/opening apps itself,not finding correct gps location(constantly has a big flashing circle around the little blue dot) running very slow,and freezing up often.
     
  4. tube517

    tube517 Android Expert
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    Was this an app showing those tests?
     
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  5. Chels90

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    No, it was a system test.
     
  6. scary alien

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    What is you device (make, model, manufacturer, carrier, Android version, etc.)?

    edit: ah, I see from your profile that you've got:

    Galaxy 6 active
    Note 5
    Galaxy tab 4

    Carrier: Att
     
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  7. Chels90

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    It's the galaxy 6 active
     
  8. mikedt

    mikedt 你好
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    OK then, so what exactly is a "HRM EOL test", and what do those item codes mean? Is it something you've installed? Also how is your phone "acting odd", what's the symptoms?

    More details needed I think. Help us to help you. I don't like guessing games.
     
    #8 mikedt, Mar 6, 2016
    Last edited: Mar 6, 2016
  9. Chels90

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    To be honest I don't not know what kind of test it is, no I didn't install anything. It's a test you can run off the phone itself. If you put in a code it will let you access a menu that you can then choose to perform different system tests..
     
  10. Chels90

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    Also when I went to my location history it shows my device, but also shows "other devices on this account" which are both my same device. Is this normal?
     

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  11. scary alien

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    Well, you still haven't told us exactly what it was that you did (i.e., what steps did you take to produce the diagnostics results screen)...

    Anyway, this thread over at XDA shows exactly the same pass/fail results as your device:


    Apparently, you need to run the tests (however you triggered them) by removing it from any case and placing it on a flat surface BEFORE you initiate the tests.

    It's likely those tests are showing results of the gyro and/or other orientation devices and need to be in a unchanging, stable position before the tests are run (again, however you triggered them).

    edit: and that location screen is fine and is unrelated to what you first reported regarding your HRM EOL Test.
     
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  12. Chels90

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    I ran the test by using the code *#0*#
    Here is a picture of one of the options from the code. I think it's what you just mentioned
     

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  13. scary alien

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    Ah, thanks--that does help and reinforces that you were trying to run some kind of self-tests on the various sensor devices in your phone (which likely need to be in an unchanging, stable configuration to get a non-fail result).
     
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  14. Chels90

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    I see.. thank you. Honestly I really don't know what I'm looking for I'm just trying to see if there's any way to show/see if someone has gotten into my phone as a third party.. someone has stolen my identity and it scares me that he/she/they could possibly be getting information from my phone. Whoever this is, is extremely smart,or just good at what they do. Local police say they have never seen such a severe case..
     
  15. Slug

    Slug Check six!
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    Don't waste time running tests, change ALL account passwords (Google, FB, Twitter etc) via another device then factory-reset the phone.
     

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