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Support Text Message will not load from notification screen

Discussion in 'Android Help' started by Android Question, Dec 1, 2014.

  1. Android Question

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    Hi all,

    I hope someone may be able to help with this issue that came up today:

    I received a SMS text message from my bank today, which notified me as it normally does by showing a text message icon in the bar at the top of the home screen (i.e. the top bar where the time is displayed, wifi, 3G, and signal strength show).

    When I swipe down to view the notification, I can see the text message in brief, as usual, and I can read some of the words in the text message that was sent as usual.

    If I tap on the text message in the notifications screen to load my messenger app and show the text message in full, a blank message is loaded instead, as if I had tapped an option for creating a new message.

    When I load my messenger app on its own (not by clicking on the notification), the new text message is not shown as an option/thread to load, as if it simply wasn't there at all. Yet there's still a text message icon showing in the notification bar at the top of the screen.

    If I swipe down to view the notification, and then swipe the text message notification to the side, it is removed from the notification screen, as usual. But, when I load my messenger app on its own, the notification will reappear again at the top of the screen, and I will not be able to see any sign of it in the actual messaging app.

    I tried sending a message to the number, to see if that would 'jump start' a thread, but it did not. I tried deleting the thread that was created by sending my text, but that did not stop the notification from appearing.

    If anyone knows how I can make this notification go away and stop reappearing, that would be great!!

    If you need more information, please let me know.

    The phone is an LG Optimus Regard
    Model #: LG-LW770
    It is running an OS of: 4.0.4
    The service provider is Cricket.

    Thanks!
     

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  2. SelenaLee

    SelenaLee On Probation
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    Oct 13, 2014
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    Turn off your LG phone and restart it.
     

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