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Text messages coming in as voicemail notifications

Discussion in 'Android Devices' started by Kymm, Oct 19, 2020.

  1. Kymm

    Kymm Lurker
    Thread Starter

    All of a sudden I'm getting a voicemail notification when I receive text messages. I can send a text to myself and I can send text messages to others - but I can't receive them. If someone tries to text me I get a voicemail notification. This is beyond weird! Has anyone else had this issue?
     


  2. Dannydet

    Dannydet Extreme Android User

    Contact your carrier on this matter...
     
    ocnbrze, Kymm and Hadron like this.
  3. AlRoss0908

    AlRoss0908 Lurker

    have you checked your settings?
     
    ocnbrze and Kymm like this.
  4. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Voicemail notifications are actually communicated via SMS (SMS's primary purpose is for simple background communication between the network and the handset, including setting and clearing "voicemail waiting" flags. Using it for customer messaging was added quite late in the GSM specification). So there is a technical link between SMS and voicemail, but I can't imagine the sort of technical fault which would reformat every incoming SMS as a voicemail notification.

    Which leaves another possibility: there are services which will turn SMS into voice messages (I've one friend who consistently sends texts to our landline, and this is the result). I presume you have checked whether there actually are voicemail messages? I'm not aware of SMS apps that can automatically forward incoming SMS elsewhere, but it might be worth checking there isn't anything like that in your settings.

    Whatever is going on, if this is affecting all incoming SMS (rather than just from some people) I think the most likely place for the problem is your service provider's systems. So I agree with Danny, you should speak to them. I suspect this will be something that the first-level customer support won't have a clue about, so it may be a long call (and be aware that it's likely that their support script will rapidly lead to the question "have you done a factory reset?" - which is not an unreasonable thing for them to ask when faced with weird #$!£ that nobody has ever heard of, so don't get annoyed if they do).
     
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  5. Kymm

    Kymm Lurker
    Thread Starter

    Thank you so much! Yes, I checked and my voicemail box was totally empty. I was on T-Mobile yesterday for hours and it appears there was an issue with T-Mobiles visual voicemail. I had to uninstall and reinstall and after the reinstall all my messages for the entire day started coming through. UGH technology! Thanks again for the info.
     
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  6. Kymm

    Kymm Lurker
    Thread Starter

    Thanks! I reached out to them yesterday and after hours of troubleshooting it's finally fixed. T-Mobiles visual voicemail was malfunctioning. I had to uninstall and reinstall and after the reinstall all my messages for the entire day started coming through. **so annoying
     
    ocnbrze and Dannydet like this.
  7. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Glad there was a "straightforward" fix
     
    ocnbrze likes this.

Samsung Galaxy S20 Plus Forum

The Samsung Galaxy S20 Plus release date was 6 March. Features and Specs include a 6.7" inch screen, 64MP camera, 12GB RAM, Exynos 990 or Snapdragon 865 processor, and 4500mAh battery.

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