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texting problems

Discussion in 'Android Devices' started by lagwagon777, Sep 9, 2021.

  1. lagwagon777

    lagwagon777 Newbie
    Thread Starter

    I own a Nokia 5.4 with Android 10.

    My text notification sounds do not always work, and withing the messages main screen, new texts do not always show up as bold or many old texts show up as bold. Resetting the phone fixes the problem, but only temporarily and I have to reset my phone like 10 times a day.

    The font settings have not been changed since I setup Android initially, and I downloaded textra to see if the problem was fixed, and the problem was still happening. Notification settings are the same also, except for a few third party apps I use.

    Any ideas on how to fix this?

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    when you say reset, do you mean factory reset? how long has this been going on?
  3. lagwagon777

    lagwagon777 Newbie
    Thread Starter

    Oh I am sorry for the confusion. Not factory reset, just fully power off then back on. I am afraid to do a factory reset, thinking the problem may come back or may not be fixed at all. It has been occuring about 5 months, and the phone is 11 months old.
    ocnbrze likes this.
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    i would factory reset the phone. it should fix the issue you are having. it is a bit drastic, because you have to backup everything. your other option is just deal with it because there really is no other way to troubleshoot it.....unfortunately.
    Dannydet likes this.
  5. lagwagon777

    lagwagon777 Newbie
    Thread Starter

    Any idea what is causing this? I have never heard of this issue before. Perhaps another 3rd party app is causing it to malfunction. I know how to enter safe mode, although once that is done how do i determine what app is causing the problem?
  6. Milo Williamson

    Milo Williamson Android Expert

    Yeah mine has always been the messenger plus,now It will not send any photos until I save them as screen shots..:(
  7. svim

    svim Extreme Android User

    When you're running your phone in its Safe Mode, only the base Android operating system gets loaded into memory during the start up process. No third-party apps or services that typically get preloaded too are excluded. While in Safe Mode you'll notice most things you do are a bit sluggish when first used, as everything that typically gets preloaded into RAM is now starting up as a new process/service. If there is some third-party app you previously installed is interfering with your text messaging app in some way, it is less likely to be able to while in Safe Mode. The issue being, now there's a much more clear indicator that is the problem to address but no, Safe Mode isn't a magic way to specifically tell you what app is the source of the problem. You still need to deduce just what app you added before that's the problem.
    Given the sporadic and random pattern of your description of the problem, I tend to doubt this is caused by another app but it's worth trying to eliminate the possibility it is. Using Safe Mode costs nothing and it's just a temporary thing to use as a diagnostic task.
    You've referred to multiple phone restarting that occasionally and temporarily solves your problem but at some point realize that isn't a really practical fix. Restarting your phone is a good way to clear up something that's more of a one-off glitch, but it won't fix something like a corrupted settings file. That's still something you need to take care of in some kind of direct manner. The notifications issue 'could' be some setup matter in the Notifications menu in either the Settings menu or the text messaging app itself (more likely the phone's Settings menu than the app's Settings menu given you're tried different text messaging apps); the old and new messages not showing properly as bold and normal is likely to be a text messaging app matter but does that particular problem happen in all the text messaging apps you've tried? If yes that would indicate something with your text messaging service -- assuming you're using your cellular service phone number. If no, have you tried clearing the cache and/or data for whatever text messaging app you're using as your default? Note that clearing the app's data will wipe all its settings/options files, essentially returning it back to its original, first time used state so you'll have to set up the app from scratch again, and be sure backup up your text messages as you might have to restore them. This isn't as drastic as a Factory Reset as it's more targeted to just your text messaging service (with a Factory Reset you have to restore your phone's entire user account data, a more comprehensive matter.)
    ocnbrze likes this.

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