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Textra MMS fail sending

Discussion in 'Android Apps & Games' started by Kayg519, Apr 26, 2019.

  1. Kayg519

    Kayg519 Lurker
    Thread Starter

    Pictures will not send threw this app. I tried sending them to different contacts and still getting message failed. Textra MMS won't send. Is there something in the settings I should change? I am fairly new to the text messaging app. Anyon know how to solve this issue? please help!

  2. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Can you receive MMS? If not I'd suggest checking your phone's APN settings (will be in your mobile data settings somewhere). Some carriers use a separate APN for MMS, so it's perfectly possible to have data working but MMS not.

    Carriers usually have maximum sizes for photos, and won't send anything bigger, but Textra should have settings for that. But you could try reducing the maximum size in Textra's settings and seeing whether it will send then.

    (It is literally years since I used MMS: here in the UK SMS has been free for many years (or included in such huge numbers it may as well be) but the carriers still think they can charge massively for MMS, and so nobody I know ever uses it. If people want to send a photo they use WhatsApp or similar instead - cheaper, less hassle, and can send at higher quality).
    ocnbrze and tube517 like this.
  3. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™

    First start with stock MMS app, and see if you can send any pictures, if not then I agree with Hadron, I'd check your APN settings in your device.
    ocnbrze and tube517 like this.
  4. tube517

    tube517 Android Expert

    After checking APN, switch to Legacy or System in Textra's settings If it doesn't work on one, try the other.
    ocnbrze likes this.
  5. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™

    Also in Textra settings try, About/hit Resync Textra, see if that also helps.
  6. MalachiCrunch

    MalachiCrunch Lurker

    On current version I do not see Legacy or System options in Settings. I have been back and forth with Verizon and with Textra about this and unfortunately it looks like (at least in my case) it is Android that is causing the issue. I can send/receive MMS in the stock Messenger just fine but Textra will fail (Timeout: Can't get MMS) or send the message several hours later whereas the stock app goes through instantly.

    I have tried a couple of other third-party text apps and the exact same issue, MMS will not send at all or is delayed for hours. I've tried disabling everything I can possibly disable on the stock app to prevent the stock app from "hijacking" the MMS incoming/outgoing, I've disabled all the power management, cleared cache, uninstall/reinstall Textra, resync, everything.

    Verizon had me dial *920, the rep said that they had seen cases where "call forward on busy" (which *920 turns off) would prevent MMS from going through, and after I turned it off I was able to send a pic to myself and got it immediately, but the next morning I was back to not being able to send/receive MMS via Textra. I tried *920 a couple of times again and it didn't help.

    This all started about 2 weeks ago. So, I can only assume at this point that there was something in the last Android security update that broke this for 3rd party apps.
  7. JeremyF

    JeremyF Lurker

    I had this problem too, and resetting my APNs (Settings, Network & Internet, Mobile network, Access Point Names) to the default settings seems to have fixed the problem.
    tube517 likes this.

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February 24, 2020
Last Updated

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