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the app close it self

Discussion in 'Android Help' started by dicavo, Jan 27, 2016.

  1. dicavo

    dicavo Newbie
    Thread Starter

    Hello every one.. i have a question please.. what causes the app to close in android?. I have sony xperia z 3 and i have an app that closes and get the message"unfortunately ...... has closed" i put dots instead of the app name.
    Any things i can do to the mobile so i fix this problem?? Waiting for the answer.
     



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  2. glc

    glc Android Enthusiast

    What app?
     
  3. dicavo

    dicavo Newbie
    Thread Starter

    We are not talking about the app it self.. we are talking about a problem.
     
  4. glc

    glc Android Enthusiast

    You are talking about nothing when you refuse to identify the program that fails.
    If this is illegal software, take your problem elsewhere.
     
  5. Slug

    Slug Check six!
    VIP Member

    That is a generic OS error message indicating that an app has encountered a problem and force-closed (shut down) as a precaution.

    The first thing to try is going to Settings/Apps, locate the problem app. and use the Clear Cache option. Reboot the device and see if that solves the problem.

    If not, repeat the process but this time Clear Data too. This will require you to re-sign/re-login (if necessary) and will remove any app-specific user data.

    Failing that, your next option is to uninstall the problem app. reboot the device, then reinstall.

    If the issue persists then the best advice is to perform a "repair installation" using the latest Sony firmware via PC Companion.

    Wow, way to make friends and influence people... :rolleyes:

    How about you try cutting new members a bit of slack and offer advice instead of insulting them? :mad:
     
  6. scary alien

    scary alien not really so scary
    VIP Member

    Also, if the app is from the Play Store, you might want to contact the dev via email and see if he/she is aware of any recent issues (if users send back reports, the dev will be able to view the crash details in their developer console).

    Their contact info is in the Play Store listings "Additional Info" section under Developer.

    :)
     
    Slug, El Presidente, Brian706 and 2 others like this.
  7. Unforgiven

    Unforgiven ...eschew obfuscation...
    Moderator

    Great stuff by my good friends @Slug and @scary alien. Is this an app that worked previously? Was it sideloaded? I only ask to eliminate the potential that the app isn't compatible with the device.
     
    Brian706, scary alien and Mikestony like this.
  8. glc

    glc Android Enthusiast

    I asked for more information in an attempt to help and was flatly refused the requested information.
    Why?
     
  9. scary alien

    scary alien not really so scary
    VIP Member

    I think the OP's entitled to the benefit of doubt regarding the pedigree of the app in question and simply omitted it's name because the specific app may not, in their opinion, be relevant to the question / problem they're posing.

    ~ ~ ~

    Back on-topic: @dicavo, let us know if any of @Slug's suggestions ring true or not and we'll try to think of next steps.
     
  10. steve

    steve Developer
    Administrator

    1. User closes the app (by killing task)
    2. Android closes the app to free memory (Android uses Out-Of-Memory prioritizing to free unused memory)
      1. This can kill poorly coded apps more frequently
    3. App crashes, which in most cases it shows you the generic error you posted
    There are so many reasons that this could happen but it is most likeley the app itself. If the app is running a service, the service could error in the background and cause the whole app to crash. You could get logs using logcat but as of Jelly Bean, applications cannot use the READ_LOGS permission to read logs for other applications with a different signing key, unless of course you are on a rooted device and you could do this very easily.
     
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