1. Download our Official Android App: Forums for Android!

Support "The process com.android.phone has stopped."

Discussion in 'Android Devices' started by stonesthrow, Jul 26, 2012.

  1. stonesthrow

    stonesthrow Newbie
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    12
    Joined:
    Jul 15, 2012

    Jul 15, 2012
    12
    1
    16
    My S3 has been working flawlessly since I got it a few weeks ago but yesterday I got a notification about a new software update so I installed it. Since then whenever receiving a call my screen goes black, the phone freezes and I can't answer the call. I then get a message saying: "Unfortunately, the process com.android.phone has stopped."

    Couldn't find any info on the forums, can anyone offer any insight?
     

    Advertisement

  2. SUroot

    SUroot Android Expert
    Rank:
    None
    Points:
    1,123
    Posts:
    23,925
    Joined:
    May 25, 2010

    May 25, 2010
    23,925
    5,304
    1,123
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Please could you try this:

    Settings > Applications manager > ALL > Phone > Clear data

    Dont worry, you wont lose any contacts or call logs. They're kept in separate databases.

    You may lose some specific phone app settings, but that would be nothing really.
     
  3. Omarkovic

    Omarkovic Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Aug 9, 2012

    Aug 9, 2012
    1
    0
    5
    I cleared the data of the phone and the problem still there.. i have the same problem from the update btw
     
  4. SUroot

    SUroot Android Expert
    Rank:
    None
    Points:
    1,123
    Posts:
    23,925
    Joined:
    May 25, 2010

    May 25, 2010
    23,925
    5,304
    1,123
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    Sometimes after an update you have to bite the bullet and factory reset.
     
  5. krishna_rss

    krishna_rss Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jan 31, 2013

    Jan 31, 2013
    1
    0
    5
    Same Problem here. I updated to Android 4.1.2 Jelly Bean [XWLS8] and I am seeing this issue every few minutes. The phone keeps restarting the process and the call drops every 2 minutes.

    This problem is killing me. Factory reset and app data clean is done but still the problem exists.

    Help please....
     
  6. funkylogik

    funkylogik share the love peeps ;)
    Rank:
    None
    Points:
    1,443
    Posts:
    21,470
    Joined:
    Sep 15, 2011

    Sep 15, 2011
    21,470
    7,251
    1,443
    Male
    monkey
    Paisley, Scotland, Western Europe
    U did a factory reset?
    Is your phone un-modded?
    Use the warranty then mate it must be a faulty phone :(
     
  7. gregg1100

    gregg1100 Android Enthusiast
    Rank:
     #239
    Points:
    98
    Posts:
    462
    Joined:
    Mar 8, 2012

    Mar 8, 2012
    462
    130
    98
    Female
    Retired
    South Wales
    What update is this ??
    Has anyone else had any problems with the update ??
    Thanks
    Greg
     

Share This Page

Loading...