I have done everything I can think of including being on the phone with ATT and on live chat with Samsung. I still cannot get Kies mini so recognize my phone. I tried an different version of Kies(the suggestion by Samsung tech) and that hasn't worked, The phone has been hard reset twice. It always hangs on the Odin downloading screen, too. I know people have had similar problems with the phone not being recognized, but has everyone been able to figure it out or are there many who have hit a brick wall and discovered that they simply cannot get their Captivate to be recognized? Any more solutions? Will ATT let me exchange for a refurb that is already updated?