1. Download our Official Android App: Forums for Android!

Support To continue, give Google Photos access to your photos

Discussion in 'Android Devices' started by Stuart Baron, Jun 9, 2019.

  1. Stuart Baron

    Stuart Baron Lurker
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    1
    Joined:
    Jun 9, 2019

    Jun 9, 2019
    1
    0
    15
    (First time poster, apologies if i get this wrong)

    I have an issue on my pixel 2 xl, I cannot access my photos because the phone thinks that the photo app doesn't have permissions to access it.

    Whenever I try to access photos, even through other apps, I get the message:
    "To continue, give Google Photos access to your photos" with a "GO TO SETTINGS" button.

    When I go to the settings of the app I have gave it all the available permissions.

    Restarting the phone doesn't do anything.
    Uninstalling photos app and reinstalling doesn't do anything

    I can't think of anything that will fix this, or allow me to get access to my photos.

    - I am in the android beta program
    - Android version Q
    - Build Number: QPP1.190205.018.B4

    I'm not sure of what more information is required, but I will try anything to fix this.

    Thanks in advance.
     

    Advertisement

  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
    Rank:
     #6
    Points:
    3,033
    Posts:
    26,080
    Joined:
    May 13, 2010

    May 13, 2010
    26,080
    16,131
    3,033
    Male
    being a flashaholic sponsor, helping others gettin
    los angeles
    being that you are using a beta version of android q you will most likely need to go to google and provide feedback or issue there. here you most likely will not find any much answers as it is still in beta and not many (if at all yet) have the beta version.
     
    tube517, codesplice and Hadron like this.
  3. Dannydet

    Dannydet Android Expert
    Rank:
     #26
    Points:
    818
    Posts:
    4,921
    Joined:
    Jan 16, 2016

    Jan 16, 2016
    4,921
    3,055
    818
    Male
    Graphics Manager / Sales
    USA
    Go to settings, apps, Google photos, clear cache. Reboot phone.
     
  4. codesplice

    codesplice Elite Recognized Moderator
    Moderator
    Rank:
     #14
    Points:
    1,638
    Posts:
    8,978
    Joined:
    Oct 29, 2013

    Oct 29, 2013
    8,978
    10,550
    1,638
    Male
    SysAdmin
    Huntsville, AL
    You may want to check with other users of the beta to see if they're encountering the same issues:
    https://www.reddit.com/r/android_beta

    That said, I'm using the beta on my Pixel 3 and haven't had problems with Google Photos. @Dannydet's suggestion to clear the cache for that app is a good one; if that doesn't work, try clearing the data too.
     
    Dannydet likes this.

Share This Page

Loading...