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Support Touch Screen suddenly not working...

Discussion in 'Android Devices' started by Louise1202, Mar 27, 2013.

  1. Louise1202

    Louise1202 Lurker
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    Mar 27, 2013
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    Hi all,

    The touch screen on my HTC Sensation has suddenly stopped working. The locking ring works, so I can answer the phone if someone calls. I can view a new text message by pulling the notification bar down, and touching the message. But I can't scroll through messages and the icons are untouchable.

    Any ideas? I feel like I've lost my right arm!

    Thanks in advance.
     

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  2. Frisco

    Frisco =Luceat Lux Vestra=
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    Welcome, Louise.

    Have you tried rebooting the device after clearing caches in all 3rd party apps/widgets via the Application Manager? That can clear up a lot of issues.

    It also sounds possible that you need to thoroughly clean the area near/across the top of hte screen. A digitizer/proximity sensor is up there and sometimes becomes obscured with whatever (sweat/dirt/hair spray, etc).

    Power down the device and clean well with soft non fibrous cloth (no water). Keep it as clean as possible. ;)

    Let us know how things work out. You may need a factory data reset to remedy the issue, but let's try this other stuff first. :)
     
  3. Louise1202

    Louise1202 Lurker
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    Hi there,

    Thank you for your help and advice. Thankfully my arm is back! After taking the back off and cleaning in there, it's working! I should have done that first of all - but I just panicked haha!

    Thanks again.
     

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