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General Trackball Doesn't Scroll Down

Discussion in 'Android Devices' started by xstackedx, May 3, 2010.

  1. xstackedx

    xstackedx Member
    Thread Starter
    16

    Apr 25, 2010
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    About 3 weeks ago my tackball stopped scrolling down.
    First I thought it had to do with grease but now that I have cleaned it (inside and out) with rubbing alcohol, it must be something else.

    Does anyone have any ideas?

    Please help.

    More info at my xda thread.

    Trackball and Safe mode - xda-developers
     

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  2. StinkyButt

    StinkyButt New Member
    5

    Apr 16, 2010
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    US ARMY 25B - I.T. Specialist
    Fayetteville, NC
    Hey, ya I had the same problem. It is an known issue with the Eris track ball. I couldn't scroll down or left. Sometime it would scroll by itself too. Go to your verizon store, and you should be able to get a free replacement.:D
     
  3. xstackedx

    xstackedx Member
    Thread Starter
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    Apr 25, 2010
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    What if my warranty is void due to root and the fact that I opened the phone?
     
  4. iLoveAndroid

    iLoveAndroid Active Member
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    Jan 29, 2010
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    Ya or what if you have 2.1 leak on there will they take it
     
  5. maguircp

    maguircp Member
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    Jan 8, 2010
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    I had the trackball issue with the 2.1 leak installed, just disable sense and run home and the guys won't notice. free replacement no questions asked.
     
  6. xstackedx

    xstackedx Member
    Thread Starter
    16

    Apr 25, 2010
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    Do they check the warrant void sticker?
     
  7. cornbreadfarts

    cornbreadfarts Well-Known Member
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    Feb 5, 2010
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    Nashville, TN
    had this problem. got my replacement. did it over the phone. they mailed me a replacement witha shipping label to send the broke one back. and now i am rooted :)
     
  8. iLoveAndroid

    iLoveAndroid Active Member
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    Jan 29, 2010
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    @Maguircp what so you Megan disable sense

    @xstackedx Nick my sticker says void will they take it
     
  9. iLoveAndroid

    iLoveAndroid Active Member
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    Jan 29, 2010
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    @Maguircp what so you Megan disable sense

    @xstackedx Nick my sticker says void will they take it
     
  10. TheAtheistReverend

    TheAtheistReverend Anybody want a peanut?
    VIP Member
    233

    Feb 24, 2010
    2,832
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    EMT
    Minneapolis
    What do you need the track ball for?
    I never use mine unless flashing a rom or something in the recovery image.
     
  11. whitewallman

    whitewallman Well-Known Member
    33

    I actually fixed mine by mashing the ball in, like a button press and rolling the ball at the same time. Verizon sent a replacement, but i just sent it back. Mine still works great!
     
    martinkrisuk likes this.
  12. dusthead

    dusthead Well-Known Member
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    Jan 3, 2010
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    US Navy - IT Instructor
    New London, CT
    just noticed this issue with mine...when i went to flash a new rom. getting mine replaced ASAP....screw this.

    or maybe i'll get it replaced, sell it and buy an incredible....::drewl::
     
  13. Tarquinn

    Tarquinn Member
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    Mar 26, 2010
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    My trackball just went haywire too.... Scrolls by itself and is very annoying.... Called VW and am getting a replacement phone tomorrow...... They didn't care about the OS.... Said it was a growing hardware problem....
     
  14. martinkrisuk

    martinkrisuk Member
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    Jan 13, 2010
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    did this and mine actually worked too, thanks a ton man!!! :D:D
     
  15. Demache

    Demache Well-Known Member
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    Apr 18, 2010
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    Sioux Falls, SD
    Yeah I had to go to the Verizon Store on Thursday to get mine replaced. It got so bad the phone was unusable because it kept scrolling left. Unfortunately they were out of stock they had to send it via 2 day shipping because Fedex doesn't ship weekends. And now I have a crippled phone until Monday at least.

    Still, the guy in the store was a nice fellow and actually knew what he was doing (he had an Incredible so he wasn't clueless to Android). From what he could pull up, he read that it may be poor solder that connects the trackball sensors to the board. After the phone gets so hot, the solder comes loose so certain directions stop working. It seems plausible to me. Frisco might be right about poor quality control when they were building Eris's.

    Whitewallman also seems to prove this to be true. When he mashed it in, it may have reconnected the solder somehow so it works.
     
  16. srvn13

    srvn13 Member
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    Apr 27, 2010
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    I had the same scrolling issue. My Eris (2nd one) would automatically scroll down if you happen to hold or touch below the track ball. It was really annoying and I was going to call Verizon for a replacement phone. I noticed today that it wasn't happening anymore. Then I realized that I can't scroll down anymore with my track ball.

    2 things could have happened, either the hardware failed or my suspicion is Verizon purposely disabled the 'scrolling down with track ball' as a fix with a background software update. Don't know how to confirm this.
     
  17. Demache

    Demache Well-Known Member
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    Apr 18, 2010
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    Sioux Falls, SD
    I seriously doubt the latter. Its more than likely a hardware problem. Just take your Eris into Verizon if it happens again and they will get you a new one, since its obviously a manufacturing defect.
     
  18. driverx125

    driverx125 Well-Known Member
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    Apr 5, 2010
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    i have an issue with mine where my phone scrolls down by its self?
     
  19. swe3t23

    swe3t23 Well-Known Member
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    Dec 2, 2009
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    yup my scroll down has official stop working. it sometimes work and sometimes it doesn't so annoying.

    verizon better send me a replacement
     
  20. andrizoid

    andrizoid Well-Known Member
    163

    Mar 25, 2010
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    im on my third free phone for that exact same reason.
     
  21. DaveDragon

    DaveDragon Active Member
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    Apr 22, 2010
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    Bringing mine back to the store tonight. I've been putting up with it for 2 months and it's just getting worse. I hated to do it because I've only gotten the Silent bug a couple of times. It's been a good phone otherwise. Was rooted with xtrSense, just reloaded the factory ROM. Because of the scrolling problem I'm having a hard time getting it set up again so I can use it as a phone for the day.
     
  22. alprazolam

    alprazolam Well-Known Member
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    Dec 31, 2009
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    I had to send a phone back because the screen was scrolling left. My current phone had a problem the other day in which I could not scroll backwards. It felt like a piece of dirt in there so I cleaned really well and pressed on the ball. All is working well now. I hope it stays that way. I don't like the chance of getting another phone that may be completely screwed up.
     
  23. shongzah

    shongzah Member
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    Apr 19, 2010
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    Springfield, MO
  24. DaveDragon

    DaveDragon Active Member
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    Apr 22, 2010
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    Exchanged my Eris last night. No problems, the tech saw the random scrolling left and got a refurb from the back. Just rooted. Will flash xtrSense later.
     
  25. da man

    da man Well-Known Member
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    May 11, 2010
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    social worker
    I had the same problem, trackball wouldn't scroll down. I stumbled upon this video in a thread over at XDA. It sounds stupid, but worked like a charm. My trackball works like new, and it is very simple. The video is actually for a blackberry trackball, but it worked for my eris.

    YouTube - How to Fix a Stuck Blackberry Trackball

    Try it, can't hurt and might save the trouble of getting a replacement.
     

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