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General Transferring pix from Moto X Pure to Imac?

Discussion in 'Android Devices' started by bixler777, Jun 23, 2016.

  1. bixler777

    bixler777 Well-Known Member
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    i've had a moto x, a moto x 2nd gen, and now the pure, and the first two had no trouble transferring pix to my IMac (i use "Android File Transfer"). but the Pure will NOT do it.

    i get an error message, telling me the unit is 'locked up', etc, but dunno what that means. no external hard drive (representing the Pure) icon pops up...and the Android File Transfer pop up window is empty.

    what to do?

    any help much appreciated.

    thanks.

     

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  2. Gulfstream

    Gulfstream Well-Known Member
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    Did you try both PTP and MTP...I would think one should work but I don't have a Mac.
     
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  3. bixler777

    bixler777 Well-Known Member
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    i'm connecting exactly the same way i did my last two moto x's. and the message i get when i plug it in is...

    "Can't access device Storage"....followed by, "If your device's screen is locked, disconnect its USB cable, unlock your screen, then reconnect the USB cable"

    but again, i'm doing everything exactly as i was with the other two phones....and my phone and its screen are not locked.

    i dunno what to do?
     
  4. Clementine_3

    Clementine_3 Android Expert
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    Do you have the latest drivers installed?
     
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  5. bixler777

    bixler777 Well-Known Member
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    i'll check that. thanks.
     
  6. svim

    svim Android Expert
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    Think about using Dropbox as an alternative to messing with drivers and USB settings. Install the Dropbox application on your iMac and set up an account. Use Google Play to install the Dropbox app on your Pure and configure it to backup your photos. Then when you take any pictures they'll be auto-uploaded to Dropbox's servers online and also auto-downloaded to your iMac. Along with the automatic syncing, you'll have three copies of each photo - on your Pure, your iMac, and online.
     
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  7. bixler777

    bixler777 Well-Known Member
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    ok, so you suggest i just upload my pix from my phone to dropbox, then grab them on my Imac? that would work.
     
  8. tube517

    tube517 Android Expert
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    Android File Transfer is flaky. I have used it the past year up until a few weeks ago. It won't work, all of a sudden. Not sure how to fix but I blame Apple :p:eek::D
     
  9. Clementine_3

    Clementine_3 Android Expert
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    Atta boy! [emoji106]
     
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  10. svim

    svim Android Expert
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    The appeal to a service like Dropbox is it's automated. The syncing part is done without you having to interact with the process -- you take a picture and that photo file gets uploaded automatically (either WiFi or cellular, although there's a setting to use only WiFi connectivity if you want to save on mobile data), and then that file will also get automatically downloaded onto your iMac. That's why you need both the app on your phone and the application on your iMac. As it's apparently human nature for most of us to inherently avoid doing backups, with a service like Dropbox you don't have to copy anything anywhere as it's done for you, and you end up with three copies of the photo -- the original on your Pure, a copy in your online Dropbox account, and a copy on your iMac. Also note that even if you don't have your phone or computer on hand, you can also access your photo archive at any time using a web browser and logging into your account at https://www.dropbox.com
     
  11. Gulfstream

    Gulfstream Well-Known Member
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    Android 6.x changed the protocol somewhat for file transfers, make sure debugging is activated in Developers Options before starting. Once you plug in your USB cable you have to go to the status bar and enable either PTP or MTP as charging is the default. Once enabled it should work for file transfers. The setting defaults back to charge after each reboot.
     
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