1. Download our Official Android App: Forums for Android!

Support trouble with ordering the bookcase

Discussion in 'Android Devices' started by sunlimited, Jun 30, 2011.

  1. sunlimited

    sunlimited Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    49
    Joined:
    Jun 24, 2011

    Jun 24, 2011
    49
    1
    16
    I've ordered the official samsung bookcase on samsung.com

    I went to check the order status and it was cancelled.
    called the number for orders that the tech support chat guy gave me and they told me they couldn't look up my order because they were a 3rd party called digital river and i didn't place the order through them.

    Went to check my credit card and the charge is pending.

    any ideas? i don't even know who to call there's no information on the website about order inquiries...

    anyone else have problems ordering through samsung.com?
     

    Advertisement

  2. HNIC27

    HNIC27 Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jul 1, 2011

    Jul 1, 2011
    1
    0
    5
    No problems. It was on backorder for about 10 days, but then I got an email saying it was available. I ordered it and was delivered by UPS three days later. I had previously ordered the Too case & I'm looking to get rid of it.
     
  3. LaTuFu

    LaTuFu Android Expert
    Rank:
    None
    Points:
    173
    Posts:
    1,286
    Joined:
    Nov 10, 2009

    Nov 10, 2009
    1,286
    258
    173
    Project Manager
    Virginia
    I ordered mine thru the samsung site, it was shipped the next day. Got it this week.
     
  4. Jore

    Jore Android Enthusiast
    Rank:
    None
    Points:
    38
    Posts:
    423
    Joined:
    Feb 9, 2011

    Feb 9, 2011
    423
    19
    38
    California
    I placed an order today noon PST and opted for next day service. Its 7pm PST and still haven't received a tracking number. I called order support and they told me that If I don't receive by the next day, to call back and they will refund the shipping cost.

    Kind of untrusty if you ask me. They don't seem on top of it.
     
  5. MutantCheese

    MutantCheese Android Expert
    Rank:
    None
    Points:
    78
    Posts:
    782
    Joined:
    May 17, 2010

    May 17, 2010
    782
    99
    78
    Edge of Insanity
    When I ordered mine "Next Day" it wasn't shipped until the next day so it actually took 2 days to reach me.
     
  6. substring

    substring Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    557
    Joined:
    Aug 8, 2010

    Aug 8, 2010
    557
    58
    78
    Dallas, Texas
    I wonder why Samsung does not let the carriers sell the case at the stores as accessory. Wouldn't it be an easier sell?
     
  7. Jore

    Jore Android Enthusiast
    Rank:
    None
    Points:
    38
    Posts:
    423
    Joined:
    Feb 9, 2011

    Feb 9, 2011
    423
    19
    38
    California
    Thats what I'm saying. I'd even pay a couple bucks more just to have it NOW. You'd think the OEM accessories would have been released with the actual device.
     
  8. LaTuFu

    LaTuFu Android Expert
    Rank:
    None
    Points:
    173
    Posts:
    1,286
    Joined:
    Nov 10, 2009

    Nov 10, 2009
    1,286
    258
    173
    Project Manager
    Virginia
    I got an email confirmation of my order within 20 minutes. I got a shipping confirmation/tracking number either that night or the following morning.
     

Share This Page

Loading...