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Support Trouble With Updates (Firmware, Profile, PRL)

Discussion in 'Android Devices' started by kmspeaks, Oct 1, 2011.

  1. kmspeaks

    kmspeaks Lurker
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    Oct 1, 2011
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    Bought my intercept in July '10. Less than a year later the charger port is bad so July '11 I got a replacement.

    With the first phone anytime it started freezing or turning off I would go to the system updates and go through firmware, profile, and prl and the problems would stop for a while. Since I got the new phone this solution has been taken away. Any time I go to the system updates as soon as I click to update my data connection is lost. Doesn't matter if it is 3G or wi-fi, the icon for either disappears and it tells me the update cannot be performed. Then as soon as I click ok on that message the data connection returns. Any suggestions?



    I am NOT a tech person so I don't know what these things mean but I figured I would include them for those that do.

    Android Version: 2.2.1
    Kernel Version: 2.6.32.9
    Build number: FROYO.DL05
     

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