So this is a bit baffling and I've come here after not having a ton of success with Samsung's live chat support. I recently got a Samsung Galaxy Mega. Had my previous phone for 9 years, got a new one for free as a replacement via the cell phone plan. I was excited for the internet access. So I set it up like the booklet says - I find my network, there's no password, I connect, it says I've connected. I try opening the browser, google.ca times out. So I go into the advanced settings to see what's up. I notice IP Address is greyed out and reads "IP Address - Unavailable". I power phone down, remove battery. Load it up again, nothing. Reset router and modem - nothing. I get told in the support function that my phone (he didn't get the model number from me so I'm still not sure how he knows this) doesn't support 5ghz and I need to set router to 2.4 ghz (pretty sure that was the number he gave). So after messing with the router and temporarily blowing my own internet up before resetting it to factory settings, I finally check the samsung tech specs on the website for the Galaxy Mega. I note the following: "802.11a/b/g/n/ac 2.4+5GHz dualband available" Now I have a router that notes on a sticker on its front that it is a 802.11b 2.4GHz router. So I have no idea why it's not working. But I noted that those specs were from the uk version of the Samsung website. I go to the original page and try to find the galaxy mega, which sends me to the Canadian site. I'd post the URLs but it wouldn't let me when I tried to preview this. The paragraph below hopefully removes the need to post them for clarification. Now the Canadian page, in tech specs, does not have "Wi-Fi Direct available" and my phone lists this as an option when I'm in the wi fi settings. I therefore assume that it is at least not the phone offered in the Canadian mobile phone Galaxy Mega page, because I have a feature not listed on its tech specs. This doesn't mean it's the one that's listed in the UK page I was on, but given that I am pretty sure the tech support guy on the Samsung live chat feature said 2.4GHz was what I needed, I am assuming it's likely got this as a requirement. So I have a router that, in its settings, only offers me a range of possible GHz's in the 2.4 range, a router that uses the appropriate 802.11b, and yet still, despite my phone saying it can connect to my network, cannot get an IP. Any ideas on what I can do?