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Support Troubleshooting: Screen doesn't come on, but keyboard does

Discussion in 'Android Devices' started by violetribbon, Feb 7, 2013.

  1. violetribbon

    violetribbon New Member
    Thread Starter
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    Feb 7, 2013
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    So I dropped my phone and it broke in half (oh no!!!). When I pieced it back together and turned it on, the keyboard came on, but the screen remained black. So obviously, after many impacts with the ground in the past, it's finally finished now...

    I went to the Sprint store today, and they said they couldn't transfer my contacts, pics, text, really anything into my new iPhone. Online, I found out that you could transfer your stuff to your pc. I have the USB, my laptop, and my phone along with my SB, but the only thing that stands in my way is that the screen is still pitch black!

    Is there anyway to resolve this? Or at least transfer my stuff somewhere safe?
     

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  2. dibblebill

    dibblebill Well-Known Member
    183

    Feb 21, 2012
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    Educator
    Raleigh, NC
    Remove the microSD card that's in the battery compartment. You MAY need a SD or USB adapter (my desktop's got a microSD slot). Copy to PC! Also, your contacts should be in your Google Account. If its a Kyocera Rise.
     
  3. violetribbon

    violetribbon New Member
    Thread Starter
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    Feb 7, 2013
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    Do I need to do anything on the phone screen in order to transfer? And what about all the apps that I downloaded, and the data saved on the apps? They'll get transferred too, right?
     
  4. cooldudezach

    cooldudezach Well-Known Member
    93

    Jun 27, 2011
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    As long as your data is on your SD card, you're fine - It's all done on the computer with the card reader. Your apps+data will not transfer to the iPhone because 1)they are incompatible, and 2)the iPhone has a different app store than Android does. Your contacts are saved with Google, so there is most likely a way to get those on your iPhone pretty easily.
     
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