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Support Trying to get a replacement DNA

Discussion in 'Android Devices' started by mwl1119, Jul 15, 2013.

  1. mwl1119

    mwl1119 Android Expert
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    I have 3 issues with my current phone.

    1- It has a bright spot on the screen. I'm not sure if it is a bright pixel or what but it only glares when I am on a white screen and it is about size -> ,

    2- My speakerphone sounds blown... it crackles every time i use it.

    3- My phone takes 8+ hours to charge no matter what charger I am using. OEM or not.

    Now. Do you feel any of those issues would get a replacement? I do not have insurance but my phone is still under warranty since I got mine in February.
     

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  2. Frisco

    Frisco =Luceat Lux Vestra=
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    I vote yes, providing you've done a factory data reset and still see the same issues, which is what they'd very likely do at the store where you want to get it replaced. ;)
     
  3. mwl1119

    mwl1119 Android Expert
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    Went ahead and took it into Verizon and they plugged it in to see what it did but that didn't matter as soon as the chick saw the spot on the screen she ordered my replacement.

    A lot easier than I expected and whole lot easier than things were with T-mobile.
     
  4. stkorn97

    stkorn97 Well-Known Member
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    When I had a dead pixel on my Rezound after a few days, I pretty much walked in, said I have a dead pixel, showed them, they located a new one for me and I swapped them out. Nice and easy.
     

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