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trying to install update to Cliq,device dose not see file?

Ok so I have the downloaded the update(zipped)file to the device and is on the sd card but my device don't see it. I can find the folder unzipped in "quickoffice" under memory card. So why don't the cliq find the update file? I have 42 internal memory and lots on the sd card. Is there a youtube video of how to? I must figure this out I have 3 devices to upgrade. The idiots at tmobile just say "thats weird"
 

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