Two mobile networks?

[Deleted User]

Good morning

I can't seem to understand why my Nokia 7 Plus seems to have two mobile networks saved, one is correctly O2 but the other is unknown, this results in two cellular signal notifications on the top of my phone all the time and one constantly says no signal.
Any ideas how this has happened and how I can delete the unknown one?
I have tried taking the sim card out the phone and putting it back in but that didn't change anything.
Please see pictures.
Thank you.

 

[Hadron]

The obvious suggestion is that you have a dual-SIM phone with a single SIM in it, and this "unknown" is a placeholder for the second network that the phone is capable of connecting to if you put a second SIM in.

I've never owned a dual-SIM phone, and I'd have thought that if you only put one SIM in it would just show nothing for the other rather than an empty signal bar - at least that's how I would have made it work. But that's the best guess I have.

Are you using an SD card? Since that uses one of the SIM slots maybe you only get the second signal bars if you are not (I'm just speculating here)? If you are not using an SD card, does it make a difference which SIM slot you use?

 

[Deleted User]

Thank you, but this is new behaviour on my phone it hasn't happened before. The phone isn't dual SIM, I have a sim card in the one available SIM slot and next to it is a slot for the micro SD card which I have installed.

 

[Hadron]

Curious. Have you had any updates recently? Because this whole "2 networks" thing looks very much like dual SIM software.

 

[Deleted User]

Well it's recently been updated to android 9, this behaviour has been going on for about a week or so now. Actually It started not long after o2 had that national outage for a day when their whole network went down, not sure why that would have anything to do with it mind you.

 

[Hadron]

Try Settings > Network & Internet > SIM cards. From the 7 Plus user guide that's where dual SIM settings are (or were in the original software). I would not expect that to be available on a single SIM phone, so if it's there it would suggest that your software now thinks it's dual SIM.

No, I can't think why the outage would cause this either.

What is the full model number?

 

[mikedt]

Those screen-shots looks very much like a dual-SIM phone. What phone have you actually got there, was it imported?

For reference this is how it looks on my Huawei Mate 10 with only 1 SIM inserted.

 

[Deleted User]

Here is what I have in that menu. No options for SIM cards.
I've attached photos from the about 0hone section. The phone is not imported, bought in the UK from carphone warehouse.

 

[Hadron]

Yup, that's a single-SIM model. But you aren't the first to see this, e.g. https://community.phones.nokia.com/discussion/22052/ta-1055-uk-phantom-sim. Sounds like it might be a bug in the Android 9 update. In which case the best bet is probably to make sure Nokia are aware and wait for a fix.

Edit: I found one person in a reddit thread who claimed that a factory reset fixed it for them. No promises though.

 

[Deleted User]

That forum sounds exactly it. Typical Nokia/android bug. I'll report it to them and wait for a fix, thank you. Just wondered if it was something I had done accidentally or could change. I guess not. Thank you.

 

[mikedt]

Something wonky has happened with it. Can see two signal strength gauges, which normally only see with dual-SIM operation.

 

[Hadron]

I added one comment to my previous post as an edit - a claim from one person that a factory reset fixed it for them. Obviously a pain if you do that and it doesn't fix it for you though, and I can't make any promises.

 

[Deleted User]

I could go through a reset but I'll leave it for now. I'll have a chat with Nokia not that it'll do any good of course seeing as you'll never be able to talk to the right person.... Still if you shout loud enough...

 

[Hadron]

If enough people contact them that the message makes it up the line they might fix it in one of the patch updates.

Fingers crossed.

 

[Deleted User]

Thank you for your help both on this.