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Support Unable to access lock screen s6

Discussion in 'Android Help' started by Abzlad, Jun 5, 2016.

  1. Abzlad

    Abzlad Lurker
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    Jun 5, 2016
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    Hi,

    I have a Samsung Galaxy s6 from EE. After the recent update to Marshmallow I discovered a major problem. My phone security is currently set as "swipe" but as I am unable to actually access the lock screen settings at all, I cannot change it. Also I cannot access the fingerprint section either. I have attached a link to a YouTube video I uploaded.

    Any suggestions?

    Thanks

     

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