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Support Unable to access three mobile internet (HTC Desire)

Discussion in 'Android Devices' started by Futuristic, Oct 25, 2010.

  1. Futuristic

    Futuristic Lurker
    Thread Starter
    5

    Oct 14, 2010
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    Hi, I had my mobile unlocked from the T mobile network, so i could use my three sim card in the HTC Desire. However the sim works fine making calls, and using the wifi, but I cannot access the mobile internet. Three have told me the mobile is not compatible as it is not a three phone. Can anyone please assist? When i boot up the phone T Mobile branding appears, has this got anything to do with it. Sorry this is all new to me.

    Thanks
     

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  2. anthgav

    anthgav Well-Known Member
    43

    Apr 20, 2010
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    Darlington, UK
    As you have brought the phone over from a different network it looks like you need to set up a new APN (Access Point Name)

    go to settings/wireless & networks/mobile networks/access point names
    Press menu and select New APN
    Input the following settings:

    Name: 3
    APN: three.co.uk
    Proxy: <Not set>
    Port: <Not set>
    Username: <Not set>
    Password: <Not set>
    Server: <Not set>
    MMSC: http://mms.um.three.co.uk:10021/mmsc
    MMS proxy: mms.three.co.uk
    MMS port: 8799
    MMS protocol: WAP 2.0
    MCC: 234
    MNC: 20
    Authentication type: <Not set>
    APN type: *


    Hopefully that will do the trick!
     
    denialnw10 likes this.
  3. Futuristic

    Futuristic Lurker
    Thread Starter
    5

    Oct 14, 2010
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    Thanks for the inormation, ireally appreciate it. However i have added all the setting you forwarded to me. Now if i go to stteings, wireless & network, the Mobile network tab state Turning on and i still cannot access the internet. Any suggestions........any help is appreciated.:)
     
  4. anthgav

    anthgav Well-Known Member
    43

    Apr 20, 2010
    182
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    43
    Darlington, UK
    Go back to "Mobile Network Settings" and check that "Network Mode" is set to "GSM/WCDMA auto". Make sure "Network Operator" says "3". Then go to "Wireless & Networks and make sure the " Mobile Network " tab is ticked. If it still does not work then restart the phone and turn the tick on and off a few times on the mobile network tab as it can be temperamental at times. Also double check the APN settings are correct.
     
  5. ceedee

    ceedee Member
    16

    Oct 30, 2009
    51
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    16
    Bath, UK
    anthgav's APN settings and recommendations are alsolutely correct.
    If you've still not got a connection, I'd check you're actually within 3UK's 3G coverage...
     
  6. Futuristic

    Futuristic Lurker
    Thread Starter
    5

    Oct 14, 2010
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    Thanks for your help! I will try your recommendations.:)
     
  7. denialnw10

    denialnw10 Guest

    Thanks for the help. Just tried this and it seemed like it didn't work at first, but that was because my house has crap "Three" reception so I couldn't pick up 3G. Relocated to outside and it worked perfectly!

    :D
     
  8. anthgav

    anthgav Well-Known Member
    43

    Apr 20, 2010
    182
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    43
    Darlington, UK
    good, pleased you got sorted!
     
  9. H4cksaw

    H4cksaw Lurker
    5

    Nov 23, 2010
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    I was having the exact same problem and your settings sorted out the problem perfectly. So I signed up especially to say thank you!

    Thank you. :)
     
  10. anthgav

    anthgav Well-Known Member
    43

    Apr 20, 2010
    182
    26
    43
    Darlington, UK
    Your welcome, thanks for taking the time out and welcome to the forums!
     
  11. lilgems

    lilgems Lurker
    5

    Dec 30, 2010
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    5
    just wanted to say a big thanks. I was also having the exact same problem. I have been trying to get this to work for the last 4 days. i have spoke to so many different people and had no luck. 3 tech surport gave me the settings and it didnt work. the 3 shop told me it wasnt surported (i knew more than them)

    APN type: * (is the big one)

    Thanks heaps :D
     
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