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Support unable to connect Genesis to my HP laptop?

Discussion in 'Android Devices' started by jgaertner, Oct 15, 2011.

  1. jgaertner

    jgaertner Lurker
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    Oct 15, 2011
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    I am unable to connect my new LG Genesis phone by USB to my HP laptop to load music to the phone? The computer sees the SD card but when you click on it, in My Computer I get "insert memory card"? What is going on? I checked the boxes on the phone to allow MediaShare. Any suggestions? running Vista on the laptop.

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  2. glaff

    glaff Lurker
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    When you connect the USB cable the home screen should have a USB symbol upper left of the screen. Pull that icon down and you will have a choice of Storage mode or modem mode. Be sure it is on storage. It should then show up as an external drive on the laptop and you can copy to it.
     
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