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Support unable to connect to gt-i9100. failed to retrieve device information

Discussion in 'Android Devices' started by chinthakaru, Apr 2, 2012.

  1. chinthakaru

    chinthakaru Lurker
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    Hello Guys,

    I have installed ICS update via Samsung Kies for my S2. After that i can't connect to Kies .
    I am getting below Message on Kies.

    unable to connect to gt-i9100. failed to retrieve device information


    Regards
     

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  2. chinthakaru

    chinthakaru Lurker
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    Any Update guys ?
     
  3. urbanetz

    urbanetz Lurker
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    I have the same problem !!

    update my SGS2 from Android 2.3.5 to Android 4.0.3 with KIES.

    Now I have:

    Modelnumber : GT-I9100
    Android Version: 4.0.3
    I9100XXLPQ
    Buildnumber IML74K.XXLPQ

    USB connection works (Windows 7). I see the Phone and can write to phone file system.

    BUT KIES !!!

    unable to connect to gt-i9100. failed to retrieve device information !!!

    WHY !

    How I can solve it
     
  4. Hannibal86

    Hannibal86 Lurker
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    Try remove sim from phone and try again to connect. Work for me!
     
  5. Xterminat

    Xterminat Lurker
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    Computer Technician / Network Admin
    Melbourne, Australia
    Just did the same here..... Just make sure you take out your sim card give it another go. You may have to close down KIES and relaunch it. But that definately worked for me.
     
  6. mahbazmi1

    mahbazmi1 Lurker
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    thanks a lot, it worked for me!!
     
  7. mcwong

    mcwong Newbie
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    It works!! Thanks...
     
  8. serendipity4u

    serendipity4u Lurker
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    any updates to this? i tried just about everything still getting this dumb message
     
  9. mcwong

    mcwong Newbie
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    It works now.
     
  10. naith_kk

    naith_kk Well-Known Member
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    My suggestion is to try the connection troubleshooter in KIES itself, or uninstall the Samsung USB drivers, clean your registry, reboot your PC and then reinstall the drivers again and see if that solves your issue.
     
  11. MDelman

    MDelman Lurker
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    Hello,

    I have installed 4.1.2 update via OTA for my S2. After that i can't connect to Kies .
    I am getting below Message on Kies.

    unable to connect to gt-i9100. failed to retrieve device information


    Regards
     

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