Unable to download Movies on Galaxy Tab

[gandalf100764]

Hi,
I can't download movies I've bought from Samsung Movies. when I attempt to Download, I get a messsage saying "Window Limit Reached - Could not open a new window because you have already opened the maximum number". What 'Window' is this message referring to? How do I continue dowloading films? Thanks....

 

[sitlet]

Have you tried a reboot? Maybe a hard reset?

 

[gandalf100764]

Thanks for replying. No haven't tried a Hard Reboot, 1. How do I do this for the Tab? and 2. Do I lose all my existing data? Thank you.

 

[sitlet]

1. How do I do this for the Tab?

Shoud be under menu-settings-Storage, factory data reset. And yes, you will lose all data, but the sd card is NOT touched.