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Support unable to install or update phone software

Discussion in 'Android Devices' started by NoTnIuQnAy, Dec 6, 2011.

  1. NoTnIuQnAy

    NoTnIuQnAy Member
    Thread Starter
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    Jul 12, 2011
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    Hello, I plugged in my phone to update the software to 4.0.2.A.0.42 and it gets me as far as phase two and states unable to install or update phone software. What is the problem and how do I fix it?
     

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  2. NoTnIuQnAy

    NoTnIuQnAy Member
    Thread Starter
    5

    Jul 12, 2011
    9
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    5
    also, my desktop computer is behind a router via wifi. could that be an issue?
     
  3. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member
    153

    Jun 14, 2011
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    Are you using PC Companion or the Update Service?
     
  4. NoTnIuQnAy

    NoTnIuQnAy Member
    Thread Starter
    5

    Jul 12, 2011
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    I am using PC Companion
     
  5. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member
    153

    Jun 14, 2011
    1,042
    151
    153
  6. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member
    53

    Feb 8, 2011
    389
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    Social media coordinator at Sony Mobile
  7. konul

    konul New Member
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    Jan 6, 2012
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    hi!!! please help me.. i wanted to update pc companion. and pc was connected with phone.. but suddenly pc turned off and after this i couldn't turn on the phone.. it is coming on the display sony ericsson,then ! within triangle.. and then the phone again turns off..:( can i clear up this problem myself?
     
  8. konul

    konul New Member
    5

    Jan 6, 2012
    2
    0
    5
    hi!!! please help me.. i wanted to update pc companion. and pc was connected with phone.. but suddenly pc turned off and after this i couldn't turn on the phone.. it is coming on the display sony ericsson,then ! within triangle.. and then the phone again turns off..:( can i clear up this problem myself
     
  9. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member
    53

    Feb 8, 2011
    389
    66
    53
    Social media coordinator at Sony Mobile
    If the phone powered off during the update most likely now the software crashed and you need to start the PC Companion and do the Repair Phone option to fix it.
     

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