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Support unable to install or update phone software

Discussion in 'Android Devices' started by NoTnIuQnAy, Dec 6, 2011.

  1. NoTnIuQnAy

    NoTnIuQnAy Lurker
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    Hello, I plugged in my phone to update the software to 4.0.2.A.0.42 and it gets me as far as phase two and states unable to install or update phone software. What is the problem and how do I fix it?
     

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  2. NoTnIuQnAy

    NoTnIuQnAy Lurker
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    also, my desktop computer is behind a router via wifi. could that be an issue?
     
  3. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    Are you using PC Companion or the Update Service?
     
  4. NoTnIuQnAy

    NoTnIuQnAy Lurker
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    I am using PC Companion
     
  5. Sam-SonyXperia

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  6. william0216

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  7. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    Social media coordinator at Sony Mobile
  8. konul

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    hi!!! please help me.. i wanted to update pc companion. and pc was connected with phone.. but suddenly pc turned off and after this i couldn't turn on the phone.. it is coming on the display sony ericsson,then ! within triangle.. and then the phone again turns off..:( can i clear up this problem myself?
     
  9. konul

    konul Lurker
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    hi!!! please help me.. i wanted to update pc companion. and pc was connected with phone.. but suddenly pc turned off and after this i couldn't turn on the phone.. it is coming on the display sony ericsson,then ! within triangle.. and then the phone again turns off..:( can i clear up this problem myself
     
  10. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    If the phone powered off during the update most likely now the software crashed and you need to start the PC Companion and do the Repair Phone option to fix it.
     

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