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Support Unable To Receive MMS

Discussion in 'Android Help' started by AidenCiron, Feb 20, 2016.

  1. AidenCiron

    AidenCiron Lurker
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    (SOLVED) I'll leave it up so everyone can see how the problem was resolved

    About a week ago my device stopped receiving Picture Messages Twas fine before but now nothing I can still send TXTs I have factory reset my phone tried Different TXT messaging apps my device is not rooted all stock I have full signal 4G LTE.....if you have questions I'll be happy to answer if you have suggestions I will definitely try.....help....IM desperate

     

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    #1 AidenCiron, Feb 20, 2016
    Last edited: Feb 25, 2016
  2. Crashdamage

    Crashdamage Android Expert
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    Do MMS fail on WiFi? Mobile data? Both?
    Can you send MMS?
    Have you changed apps, anything on the phone or about your service?
    Have you checked with your service provider to be sure you are using the correct APN?
     
  3. AidenCiron

    AidenCiron Lurker
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    My phone doesn't allow MMS over WiFi,its fails on Mobile Data,I cannot Send them either, my apps are the same the only thing that changed with my service is I paid my bill, i havent changed anything in my phone until after the problem started and that was a factory reset (done today),And I tried to change my APN settings and I got something about (If you have a Sprint(BYOP) or CDMA Device you do not need to change your APN Settings) and my mobile data works fine when browsing the internet and downloading Apps
     
  4. AZgl1500

    AZgl1500 Extreme Android User
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    It is my understanding that MMS can only be transfered via the Carrier's data?

    I know that on Verizon, if DATA is turned off, MMS does NOT work period.... you can have Wifi turned on for a century, and MMS will NOT go thru.
     
  5. AidenCiron

    AidenCiron Lurker
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    Mobile Data is on I turn off WiFi to make sure its using MD and it doesn't work
     
  6. AZgl1500

    AZgl1500 Extreme Android User
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    Okay, IMO, the radio is hosed up, and you need to do a full FDR and let the phone register again, and reinstall your apps..... one at a time until you figure out which one caused the problem.
     
  7. AidenCiron

    AidenCiron Lurker
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    I did that already nothing was fixed
     
  8. AZgl1500

    AZgl1500 Extreme Android User
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    well, that leaves broken hardware.. is it under warranty?
     
  9. AidenCiron

    AidenCiron Lurker
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    I honestly have no idea I believe so... thank you for bringing that to my attention....I'll have to check
     
  10. AidenCiron

    AidenCiron Lurker
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    I had to call my carrier explain my problem in detail they checked my account I had a warranty so I got my replacement and all is good
     
    AZgl1500 likes this.
  11. AZgl1500

    AZgl1500 Extreme Android User
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    :claps: great for you.
     

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