Help Unable To Receive MMS

[AidenCiron]

(SOLVED) I'll leave it up so everyone can see how the problem was resolved

About a week ago my device stopped receiving Picture Messages Twas fine before but now nothing I can still send TXTs I have factory reset my phone tried Different TXT messaging apps my device is not rooted all stock I have full signal 4G LTE.....if you have questions I'll be happy to answer if you have suggestions I will definitely try.....help....IM desperate

 

[Crashdamage]

Do MMS fail on WiFi? Mobile data? Both?
Can you send MMS?
Have you changed apps, anything on the phone or about your service?
Have you checked with your service provider to be sure you are using the correct APN?

 

[AidenCiron]

Do MMS fail on WiFi? Mobile data? Both?
Can you send MMS?
Have you changed apps, anything on the phone or about your service?
Have you checked with your service provider to be sure you are using the correct APN?

My phone doesn't allow MMS over WiFi,its fails on Mobile Data,I cannot Send them either, my apps are the same the only thing that changed with my service is I paid my bill, i havent changed anything in my phone until after the problem started and that was a factory reset (done today),And I tried to change my APN settings and I got something about (If you have a Sprint(BYOP) or CDMA Device you do not need to change your APN Settings) and my mobile data works fine when browsing the internet and downloading Apps

 

[AZgl1500]

It is my understanding that MMS can only be transfered via the Carrier's data?

I know that on Verizon, if DATA is turned off, MMS does NOT work period.... you can have Wifi turned on for a century, and MMS will NOT go thru.

 

[AidenCiron]

It is my understanding that MMS can only be transfered via the Carrier's data?

I know that on Verizon, if DATA is turned off, MMS does NOT work period.... you can have Wifi turned on for a century, and MMS will NOT go thru.

Mobile Data is on I turn off WiFi to make sure its using MD and it doesn't work

 

[AZgl1500]

Okay, IMO, the radio is hosed up, and you need to do a full FDR and let the phone register again, and reinstall your apps..... one at a time until you figure out which one caused the problem.

 

[AidenCiron]

Okay, IMO, the radio is hosed up, and you need to do a full FDR and let the phone register again, and reinstall your apps..... one at a time until you figure out which one caused the problem.

I did that already nothing was fixed

 

[AZgl1500]

well, that leaves broken hardware.. is it under warranty?

 

[AidenCiron]

well, that leaves broken hardware.. is it under warranty?

I honestly have no idea I believe so... thank you for bringing that to my attention....I'll have to check

 

[AidenCiron]

well, that leaves broken hardware.. is it under warranty?

I had to call my carrier explain my problem in detail they checked my account I had a warranty so I got my replacement and all is good

 

[AZgl1500]

:claps: great for you.