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Unable to Receive Texts But Can Send Them.

Discussion in 'Virgin Mobile' started by mackdieselx27, Apr 21, 2012.

  1. mackdieselx27

    mackdieselx27 Member
    Thread Starter
    36

    Apr 19, 2012
    24
    4
    36
    Male
    CA
    OK, so I'm 2 days into my VM service and for some reason I cannot receive any text messages to my mobile number from other people. Oddly enough I can send text messages and I *do* receive messages from VM (re: top-ups, etc.).

    I've been on the phone with different CSRs and I've gone through reactivating the phone via ##VIRGIN# to removing the battery to leaving the phone on while the CSR tried to download things to my phone (at least according to him).

    The one other variable with my issue is the fact that my number was ported over from Verizon. Could my issue have something to do with the porting process? How can I resolve this as it seems that I'm getting the runaround with customer service? Or do I need to wait it out and hope that everything works?

    Thanks.
     

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  2. hiwatt

    hiwatt Well-Known Member
    43

    Sep 12, 2011
    323
    48
    43
    N Side of Chicago
    Yes, VM is kinda slow to port things over. Did you explain this to VM customer service?
     
  3. ohyeahyeah

    ohyeahyeah Member
    15

    Apr 13, 2012
    13
    0
    15
    Illinois USA
    I have been having problem sending text messaging for the last 2 days, took 15 mins before finally went thru each time. receiving just fine.. this is the second time happened since the last year.. I might switch to Str8t Talk. I don't know.
     
  4. mackdieselx27

    mackdieselx27 Member
    Thread Starter
    36

    Apr 19, 2012
    24
    4
    36
    Male
    CA
    Yes, yes I did. I've been on the phone with them a few times and they said it has been escalated. So far nothing.

    It has been frustrating.
     
  5. Seanette

    Seanette Well-Known Member
    113

    Apr 6, 2012
    868
    124
    113
    Female
    homemaker, looking for a job
    Sacramento, CA
    If you're on Facebook, whoever monitors their page does a much better job of customer service than the phone people do, IMO.
     
    hiwatt likes this.
  6. lou61166

    lou61166 Well-Known Member
    98

    Mar 5, 2011
    537
    56
    98
    Male
    PC Tech Owner Affordable computer repair.
    New Jersey
    Are anyone having text issues using the juice defender app,because it effects the radios in the phone.
     
  7. mackdieselx27

    mackdieselx27 Member
    Thread Starter
    36

    Apr 19, 2012
    24
    4
    36
    Male
    CA
    I'm finally receiving texts. All good now.
     

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