1. Download our Official Android App: Forums for Android!

General Unable to send emojis since upgrade to marshmallow

Discussion in 'Android Devices' started by OhioGuy59, Apr 28, 2016.

  1. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter
    Rank:
    None
    Points:
    35
    Posts:
    18
    Joined:
    Nov 1, 2010

    Nov 1, 2010
    18
    0
    35
    Male
    Ohio
    I have a Galaxy S5 that just updated to marshmallow about one week ago. Since I got the upgrade, I can't send emojis using the Messages app. Every time I try to send one, the message app shuts down and I get the following message:
    Unfortunately, Messages has stopped

    All other functions of the phone are working.
    Any ideas?
    Thanks
     

    Advertisement

  2. ironass

    ironass Android Expert
    Rank:
     #21
    Points:
    1,343
    Posts:
    11,456
    Joined:
    Aug 17, 2010

    Aug 17, 2010
    11,456
    5,676
    1,343
    Male
    Keeping one step ahead of the tax man.
    Cotswolds, England
    Try wiping the Message app's cache as per #1.5 of S5 Lollipop Update Problems - Dummies Guide to see if that helps. You ould also try wiping the phone's cache partition, as per #1.3, always a good idea after an update.
     
  3. OhioGuy59

    OhioGuy59 Newbie
    Thread Starter
    Rank:
    None
    Points:
    35
    Posts:
    18
    Joined:
    Nov 1, 2010

    Nov 1, 2010
    18
    0
    35
    Male
    Ohio
    As I stated above, my phone is now using marshmallow, not lollipop. Will those suggestions still work?
    More importantly, is there any risk of my losing the texts that are on my phone? I want to keep most of them.
     
  4. ironass

    ironass Android Expert
    Rank:
     #21
    Points:
    1,343
    Posts:
    11,456
    Joined:
    Aug 17, 2010

    Aug 17, 2010
    11,456
    5,676
    1,343
    Male
    Keeping one step ahead of the tax man.
    Cotswolds, England
    Yes

    Use SMS Backup and Restore as per #2.1 of the guide mentioned above, to be on the safe side if your texts are important to you.
     
    sean19661 likes this.

Samsung Galaxy S5

The Samsung Galaxy S5 was announced in 2014 and was the company's first flagship of the year. The device featured a 5.1-inch display with a resolution of 1920 x 1080, 2GB of RAM, 16GB of storage, and a 16MP primary rear camera.

Share This Page

Loading...