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Unable to update

Discussion in 'Android Help' started by Whats wrong with my phone, Feb 4, 2016.

  1. Whats wrong with my phone

    Thread Starter

    I have a samsung galaxy s 5, its had a pending software update but everytine i try to install it itbsays the installation was interuppeted and it wont install. My friend has the same phone and is running like 5. 2 or something and im still on 5. 0, i have more thsn half my phones storage free, whats wrong? -Jesse
     



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  2. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Just to be sure, you've not rooted h phone or otherwise modified the system software (e.g. installed a custom recovery)? flat could well prevent an update installing.

    Otherwise, just to check, is it the download that fails or the install?
     
  3. TheApeinater

    TheApeinater Lurker

    It is in no way modified, and it is the install, the download goes through fine
     
  4. Jfalls63

    Jfalls63 Android Expert

    What is the complete model number and Carrier?
     
  5. TheApeinater

    TheApeinater Lurker

    Samsung smartphone g900A, my carrier is ATT
     
  6. TheApeinater

    TheApeinater Lurker

    Sorry, Smartphone was an autocorrect of SM
     
  7. Jfalls63

    Jfalls63 Android Expert

    If it was any other Carrier but AT&T you could download the updated firmware and flash it yourself. AT&T doesn't release its firmware and can only be had OTA. If you are near a Best Buy they have Samsung reps. working there and may be able to help getting the update to work. Sorry I couldn't be more help.
     
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