You must be running Windows XP/Vista/7 (Not sure about Windows 8) Downloads Download firmware from here: http://androidforums.com/connect-4g...8-official-connect-ms840-ms840v-firmware.html Download the programs to convert and flash firmware: KDZ_FW_UPD_EN.zip Drivers: LG MS840 Support: Find Manuals & Warranty Info | LG USA How to get into emergency mode (Download Mode): 1. Phone must be off and unplugged 2. Hold Volume Up+Down and plug in USB cable. To get out of e-mode, pull battery and unplug USB cable (do not do this while flashing firmware!) Before you start flashing firmware, please make sure you charge your battery for at least 30 minutes/over 50% These are the instructions to convert the cab to a KDZ and flashing it: Install phone drivers Install msxml.msi Disable antivirus software Open UpTestEX_mod2_marwin.exe Wait for the program to open Look for "Encrypt cab file to kdz file" Click the folder icon Choose the location of the cab you downloaded for the firmware Encrypt cab -> kdz Program will freeze up. DO NOT EXIT until program says Done!!! Otherwise it won't finish converting. Close program Open KDZ_FW_UPD.exe "Type" choose CDMA Choose in "Phonemode": Emergency Click the folder icon and choose the kdz file that UpTestEX_mod2_marwin.exe just made. Click Launch software update and enjoy!