Help Unfortunately, com.sec.imsservice has stopped.

[Aestudios]

Is anyone else having the issue, Unfortunately, com.sec.imsservice has stopped., after Lollipop update on Galaxy S5?

 

[doctrbob]

YES! Nonstop...phone is not working well at all. Anyone have a clue what to do?
Thanks in advance

 

[Byron Stewart]

Having the exact same issue with my Samsung S5. Phone is basically unusable right now.

 

[doctrbob]

FYI, some
one in the thread "Lollipop?" narrowed it down to a specific app on his phone. I have asked him how he figured out which app, but no reply yet. Will keep you all posted. This is a real bummer and really frustrating.

 

[ajr]

I uninstalled fb messenger and that fixed the problem. Hope it works for you guys. That was the only messenger program I had on my phone.

 

[Aestudios]

Thanks for the feedback! I ended up factory resetting which also fixed that error but I wish I would have thought to uninstall more apps like FB messenger which I also had. Thanks again guys.

 

[randygator]

Having same problem aftet Verizon Galaxy S5 Lollipop update.
Also tremendous battery drain. 98% to 20% in 4 hours with no use.
Will try uninstalling Messenger.

 

[dws105]

Same problem with Verizon Galaxy S5 Lollipop update,

BUT I don't have FaceBook or Facebook messenger installed. It still gives me the continuous pop-up "com.sec.imsservice has stopped",

I don't know of any other messenger service I have on my S5, besides the text message app.

 

[codesplice]

From some quick Googling it sounds like (a) a lot of S5 users are getting that error after upgrading to Lollipop and (b) it seems to be an application incompatibility.

Have any of you tried booting into Safe Mode? That will temporarily disable any third-party applications, which should alleviate the issue (or help you figure out if it's something pre-installed or something you downloaded).

What do the battery usage statistics look like? Is there a particular app that is claiming a significant amount of power? That *could* provide a clue to the culprit.


PS: I'm going move this thread to the S5 forum to see if any other users can chime in with ideas.

 

[dws105]

In safe mode the message didn't pop up.

I uninstalled the Go Launcher app and reinstalled it. The message has now stopped appearing. My launcher settings are all gone, so I have to start all over with that - just like getting a new phone.

 

[codesplice]

In safe mode the message didn't pop up.

I uninstalled the Go Launcher app and reinstalled it. The message has now stopped appearing. My launcher settings are all gone, so I have to start all over with that - just like getting a new phone.

So far, it sounds like these are the potential culprits:
- Facebook
- Facebook Messenger
- Go Launcher
- Thinkfree Document Viewer

I don't know if the apps are specifically to blame or if it could be application data that got corrupted during the upgrade. Keep posting back as more issues are tracked down so we can maybe discover the rhyme and/or reason.

 

[AZgl1500]

give Nova Launcher a try, it is very good also, and it allows you to Backup your homepages and Folders. It will import homepages from other launchers.

that would have been real important to you right now.

 

[OMGitzaUNICORN]

The android OS is using 20% of the battery by itself, everything else appears normal. A friend just text me earlier, ( my phone is currently in safe mode) and he took his phone to Verizon and they gave him a new phone because of a glitch in the update apparently, I'll advise with any new information.

 

[OMGitzaUNICORN]

The Facebook messenger and the Facebook app itself are not working well with the update. I uninstalled both while in safe mode and rebooted, so far everything looks normal and no com.sec.imsservice has stopped error every five seconds.

 

[codesplice]

The Facebook messenger and the Facebook app itself are not working well with the update. I uninstalled both while in safe mode and rebooted, so far everything looks normal and no com.sec.imsservice has stopped error every five seconds.

Still going strong?

 

[zmzmzmzzm]

Had The Same Problem. Factory Reset Fix it For Me just remember to back up everything first, Running like a Champ!

 

[WhatUpDude]

I got AT&T's update, which is just an update to 4.4.4, not 5, and I have this error now. I tried a factory reset and I still get this error every 5 - 10 seconds.

Does anyone have any suggestions for where to go from here?

 

[ironass]

I got AT&T's update, which is just an update to 4.4.4, not 5, and I have this error now. I tried a factory reset and I still get this error every 5 - 10 seconds.

Does anyone have any suggestions for where to go from here?

A Factory Data Reset solved the problem for zmzmzmzzm, above.

Had The Same Problem. Factory Reset Fix it For Me just remember to back up everything first, Running like a Champ!

 

[WhatUpDude]

A Factory Data Reset solved the problem for zmzmzmzzm, above.

Yep, that's why I tried it. The error popped up as soon as the phone restarted, before I even touched it... :-(

 

[zmzmzmzzm]

A Factory Data Reset solved the problem for zmzmzmzzm, above.

Also Try wiping your Cache

 

[WhatUpDude]

Also Try wiping your Cache

I'm pretty sure I did that as well, but to be sure I rebooted to the recovery menu, wiped the cache, performed a factory reset, then wiped the cache again just for good measure.

When the phone restarts the first screen that comes up is a prompt to connect to a WiFi network. Before I can enter the password I get the error.

 

[Crystal1823]

I had the same problem done a factory reset and that took care of the problem til I downloaded You Mail and was getting the same error again. Uninstalled the app and haven't had any problems since.

 

[WhatUpDude]

My problem was not related to any particular app. After working with AT&T Support they said they thought my operating system was corrupt and recommend taking the phone to Best Buy to have it flashed. They flashed it back to Android 4.4.2 and it seems fine now. I checked for software updates and there isn't one available any more so I don't know if AT&T pulled the 4.4.4 update or if I should have not been offered the update to begin with.

The lesson I took from this was to approach Android updates with great caution. From what I have read it is best to follow this process when updating Android:
1. Backup everything on your phone.
2. Perform a factory reset on the phone.
3. Perform the update from a PC rather than Over The Air (OTA).

I'll probably wait until 5.1 is available to try this again

 

[AZgl1500]

My problem was not related to any particular app. After working with AT&T Support they said they thought my operating system was corrupt and recommend taking the phone to Best Buy to have it flashed. They flashed it back to Android 4.4.2 and it seems fine now. I checked for software updates and there isn't one available any more so I don't know if AT&T pulled the 4.4.4 update or if I should have not been offered the update to begin with.

The lesson I took from this was to approach Android updates with great caution. From what I have read it is best to follow this process when updating Android:
1. Backup everything on your phone.
2. Perform a factory reset on the phone.
3. Perform the update from a PC rather than Over The Air (OTA).

I'll probably wait until 5.1 is available to try this again

And you are quite correct to do so. Verizon has totally destroyed the Galaxy S5 IMO with their release of Lollipop. I have in past always waited to see how new releases jell out before I allow them to take place.

Seeing the 100s, if not 1,000s of complaints about Lollipop has caused me to turn OFF the Updater files/apps on my S5 which so far, knocking on wood, stopped the update process for my phone. I have Kies 3.0 backing up my phone to its' current 4.4.4 status as I type this.

I noted that as far as Samsung is concerned, 4.4.4 NK2 is still the latest released version of my phone. that alone tells me that Samsung is not going to "certify" Verizon's version of 5.0

My wife also has a S5, and we just don't need the hassles of a rogue phone spoiling our retirement lives.
____________________________________
2 ea. Verizon Galaxy S5, 4.4.4 forever!, ART
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[Eric Barthelmy]

Is anyone else having the issue, Unfortunately, com.sec.imsservice has stopped., after Lollipop update on Galaxy S5?

I had the same problem. To fix it simply go to Settings > Applications > Application Manager > All Applications and then clearing the caches first for Contacts and then com.sec.imsservice. I found it much easier to do by first booting the phone in Safe Mode. This will keep you from continuously being interrupted from the alert message. To boot in Safe Mode turn the phone off, then turn the phone back on. When the Samsung logo appears during the booting process, hold the volume down button until the phone boots up. You should notice Safe Mode at the bottom of the screen. When your done, restart your phone to exit Safe Mode.