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Unfortunately Google Play has stopped

Discussion in 'Android Lounge' started by H0meLine, Jul 16, 2013.

  1. H0meLine

    H0meLine Lurker
    Thread Starter

    I have a Google Nexus 4(Not Rooted). Today as I was trying to download an App. I opened Google Play and it suddenly crashed with the message "Unfortunately Google Play has stopped. I tried everything -
    -Cleaning Cache and Data
    -Rebooting
    -Uninstalling Updates
    -Reset App Preferences
    When all this didn't work I tried to do a factory reset to the phone. That didn't help either in which point I was really disappointed as I was sure that would have fixed it. I tried to reset it a couple of times but still nothing. Please help me I am very frustrated
    I'm starting to think the problem it's not on my side but with Google.
     


    #1 H0meLine, Jul 16, 2013

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  2. nickdalzell

    nickdalzell Android Expert

    It's Play Store. It always acts up. There are times it thinks I'm not online when I am, and times where the music app claims my library is empty, and other times trying to update/install gives me "package file invalid"

    Either wait it out, or try another market like Amazon Appstore until Play gets back to normal.
     
    #2 nickdalzell, Jul 16, 2013
  3. H0meLine

    H0meLine Lurker
    Thread Starter

    So what you are saying is that the problem it's not with me but with Play Store and Google? Then all I have to do is wait for an update or something like that. Thank you for your answer.
     
    #3 H0meLine, Jul 17, 2013
  4. H0meLine

    H0meLine Lurker
    Thread Starter

    If someone has any other suggestion, please share it with me.
     
    #4 H0meLine, Jul 17, 2013
  5. mikedt

    mikedt 你好

    Play has been acting up for me for last few days as well, I can browse it but things are just not downloading, and then they'll download a few hours later or the next day. It's not crashing on me though. Google has revamped Play when viewed from a PC. You seem to be finding your Google Music is unavailable on occasions.

    I think they're making some changes and/or are having trouble and things are going off-line from time to time. Maybe they've done something that's making Play crash on certain devices?
     
    #5 mikedt, Jul 17, 2013
  6. H0meLine

    H0meLine Lurker
    Thread Starter

    I don't know I am trying so hard to fix it. I was relaxed untill I factory reseted it and it still didn't work. I am very frustrated I don't know what to do right now. I feel like my phone has a defect on the OS or something. The only thing I can do right now is wait. If it still doesn't get fixed my only way to fix it would be rooting the phone. I even though I was banned from Play Store, could that be the cause?
     
    #6 H0meLine, Jul 17, 2013
  7. Stannis the Mannis

    Stannis the Mannis Rapscallion

    Hmm have you contacted google play support (it's worth a try)? The only problem I had with the Play Store was due to a carrier issue with downloading over 3G. Other than that I've never had problems.
     
    #7 Stannis the Mannis, Jul 17, 2013
  8. Rxpert83

    Rxpert83 Dr. Feelgood

    #8 Rxpert83, Jul 17, 2013
    nickdalzell and mikedt like this.
  9. H0meLine

    H0meLine Lurker
    Thread Starter

    I want to send them an email not call them. Is there a way to do that?
     
    #9 H0meLine, Jul 17, 2013
  10. H0meLine

    H0meLine Lurker
    Thread Starter

    #10 H0meLine, Jul 17, 2013
  11. mikedt

    mikedt 你好

    What's your country... Currently working in China at the moment. Although it will probably be broken again tomorrow. :rolleyes:

    Samsung Apps has also been flaky in the last few days, and has had periodic outages as well.

    Proves something though. I definitely wouldn't want to be relying on the cloud for my stuff, e.g. storing my music online or photos online. Very frustrating when it's not available, due to outages or upgrades or whatever.
     
    #11 mikedt, Jul 17, 2013
  12. Stannis the Mannis

    Stannis the Mannis Rapscallion

    Yep, here is the email address.

    googleplay-support@google.com
     
    #12 Stannis the Mannis, Jul 17, 2013
  13. H0meLine

    H0meLine Lurker
    Thread Starter

    Guys I know what is going on here. I got my Play Store to work a couple of times. I live in Kosovo and appears that Google won't let me use the Play Store there. I was using a carrier here that has it's servers and stuff on Slovenia, and that changed my location to Slovenia too and I was able to download from that Play Store for a long time. Now seems something is messed up and my location was changed back to Kosovo again. I opened a new gmail with US as a country and used a proxy etc and it's now all US. I got the play store to work but as soon as I would disconnect the proxy from my device and restart the app it would crash. I am sad that I can't find a way right now to fix it but at least I got a google account that it works like in US and I can install apps from my pc with that google account. Thank you all for trying to help me :D
     
    #13 H0meLine, Jul 17, 2013
    nickdalzell and mikedt like this.
  14. Stannis the Mannis

    Stannis the Mannis Rapscallion

    Ah that makes sense :p
     
    #14 Stannis the Mannis, Jul 18, 2013
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