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Support Unlocked incredible 2

Discussion in 'Android Devices' started by Lenny1972, Nov 21, 2012.

  1. Lenny1972

    Lenny1972 Lurker
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    I unlocked my htc incredible 2 and can send and receive text but cannot use the internet unless on wifi any help would be great im ew to this thanks
     

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  2. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!!
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    Welcome to Android Forums. :) It might have to do with your APN settings I believe.
    Contact your carrier and what they should be set to and see if this helps.
     
  3. TheAtheistReverend

    TheAtheistReverend Anybody want a peanut?
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    What carrier are you on, and where are you?
     
  4. Ultranius

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    Hi, everyone. I called Verizon's Global Support earlier tonight (around 5:30pm est) and the customer support agent told me that they were not supposed to unlock phones. First, I asked about unlocking my phone (Incredible 2) and he said that they didn't know how to do that. Then I was told that it didn't have a SIM card, although I was holding it in my hand. "It's taboo around here," he said, after I convinced him that it's a global phone and it does have a SIM card. I confirmed the fact that they just didn't want customers jumping ship to other carriers with their phones.

    Anyway, the agent told me that Verizon has an agreement with manufacturers (HTC in this case) that states that it will break their policy if they unlock any phones/SIM cards. Now this is the FIRST time I've ever heard of this, which makes me think that the agent is lying. I also qualify for the unlock according to the 'normal' agents, so this is confusing. I plan on calling back to speak with a different agent to see if their stories match, but until I do that, does anyone know how to unlock this phone and/or SIM card?

    Update: I just called Verizon Global for the third time and this time the rep actually gave me the code with zero hassle. How great! Now I just need to figure out how to get Straight Talk (AT&T SIM) to work on it.
     
  5. The Onceler

    The Onceler Lurker
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    Dec 27, 2012
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    I ran into the same problem with Verizon claiming they can't/don't/won't unlock phones. I wanted to unlock 2 Dinc2s, both off contract, and they flat out refused.

    I called back and said we would be traveling to Europe and wanted to be able to use our phones on the local networks with a sim while we were there, and that the global capabilities were the main reason we bought these phones specifically. They gave me the unlock codes for both phones without any problem at all.

    Just a heads up for anyone wanting to unlock, just give them that story from the start. They pretty much can't argue with it.
     

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