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Unlocked phone - can't switch to Metro

Discussion in 'Metro PCS' started by withoutapulse, Oct 22, 2014.

  1. withoutapulse

    withoutapulse Lurker
    Thread Starter

    So, I had a Galaxy S5 and sold it to a co-worker of mine. Before I sold it, I paid off the phone and whatever and now it's unlocked (previously on T-Mobile). The email I got from T-Mobile said that I basically put in the SIM card from MetroPCS (that's what my co-worker has), then something pops up and I enter the unlock code and that's it. That's where the problem began, though. Nothing popped up, so I went to the interwebs and tried searching for this problem and I came across a few threads and tried the remedies seen on those threads, but nothing worked - the phone still isn't picking up Metro signals. I tried creating a new APN twice, but that didn't work. I need help on how I can fix this situation because I know that the phone is unlocked, hence the email from T-Mobile and the SIM that he's trying to use is activated because he pulled it out of his phone which was working perfectly.

    Thank you for any and all help!

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  2. Bishop99

    Bishop99 Well-Known Member

    Did you call MetroPCS to register the IMEI of the Galaxy S5 into that MetroPCS account? You can't just install a MetroPCS sim card in, you have to call them first so they can register the phone, then after that, you can install the sim card and the phone will have service then.
  3. stevedec

    stevedec Member

    Interesting, because I swapped a phone from T-Mobile to cricket a few months ago and didn't have to register anything. I just got the unlock code from TM, put the cricket SIM in and entered the code.
  4. Vyrus69

    Vyrus69 Android Enthusiast

    Cricket isn't Tmobile :)

    Although Tmobile and Metros systems are the same, they still need to ADD the IMEI to the Metro system. Call them up, it'll take 10 mins if even.
  5. the hulk

    the hulk Android Enthusiast

    +1 and it can take up to 30 minutes for IMEI and OTA APN programming sometimes, I heard direct T-mobile will be implementing the same protocols as well soon.
  6. TheAmazingDave

    TheAmazingDave Android Expert

    Are you sure it's actually a SIM card? If it came from an LG Motion, for instance, it's likely not a SIM card. While all SIM cards are UICC, the opposite doesn't hold true.
  7. DirtyDee

    DirtyDee Android Expert

    adding imei is a stupid practice IMO too time consuming and people who swap would be extra taxed...
  8. the hulk

    the hulk Android Enthusiast

    from our side of the table yea, from there side, still yea, but extra revenue too, and $10 says the guy who posted it probably figured that out which is why they haven't responded.
  9. DirtyDee

    DirtyDee Android Expert

    well if I was a dealer on tmetro I would charge 5 bucks, hell I don't mind charging 10 for a bill swap fee
  10. the hulk

    the hulk Android Enthusiast

    true, but we have to put up signs and stuff saying its $15 for an "upgrade"
  11. DirtyDee

    DirtyDee Android Expert

    signs cut down on the confusion
  12. the hulk

    the hulk Android Enthusiast

    yea.. if people read them that would be great
  13. Linttrap172

    Linttrap172 Lurker

    Like Bishop stated.

    At MetroPCS you need to register the IMEI to the Sim and vice versa. You can't just sim swap whenever you want.

    There is a 15 dollar charge when you do it however and it is considered an ESN change.

    Just go to any Metro store or call Metropcs to change the Device on your account to the current one (S5)

    Also, T-mobile devices do not need to be unlocked to be used at MetroPcs
  14. alfick3

    alfick3 Android Expert

    If you do the swap on-line, or over the phone, there's no charge. Only in the store will you get charged.
  15. DirtyDee

    DirtyDee Android Expert

    I wouldn't say you are "charged" for it I say its is a service fee that you should pay!! {"goes off on a Rant on how important fees are to "us"}
  16. the hulk

    the hulk Android Enthusiast

    It's not like stores are out to get you, any metro store will charge for an "upgrade"
  17. alfick3

    alfick3 Android Expert

    Please don't get me wrong, I wasn't saying that in a negative way, I was just making a statement. I understand that the stores are required to charge the fee.
  18. rrstahl85

    rrstahl85 Lurker

    So ive got a quick question not sure if anyone will know but here goes. I have a sprint lg g2 (ls980), i rooted it and installed cloudyg2 3.3 rom on it, i was told this would also unlock the sim. Im assuming it did cause now when i put my metropcs sim in it, the phone sees it, before it wouldnt it would just show a sim with an x on it. So i am assuming that now all i have to do is have matro update my imei and ill have service? Anyone know if this is true?
  19. Sept1967

    Sept1967 Android Enthusiast

  20. kate

    kate Dreaming of Bugdroid.

    No, MetroPCSs main LTE bands are 2 and 4.
    horsecharles likes this.
  21. the hulk

    the hulk Android Enthusiast

    That's correct, assuming it will pick up service, the bands of GSM will be very restricted compared to say a T-mobile branded G2. I'm not saying it wouldn't work, it just wouldn't work as well as a T-mobile branded device would.

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