Long story, I ended up with a brand new still in the box Samsung Galaxy Core Prime which I can't use and must sell. However, it was never activated, so T-Mobile was unable to do a quick unlock for me and couldn't give me a straight answer as to whether "an off-site team" could do it for me. They sent me directions on how to do it myself, but I am totally incompetent at this stuff. I need to make sure it's unlocked to get the best price, so any help would be very greatly appreciated. Should I just sell it as is and say it's "eligible" to be unlocked?? Thanks in advance.