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Support Unread email count won't clear

Discussion in 'Android Devices' started by TheNextCompanion, Jun 17, 2010.

  1. TheNextCompanion

    Thread Starter
    18

    Feb 26, 2010
    14
    11
    18
    Gotham
    I looked pretty thoroughly and could not find anyone who addressed my particular issue so.....

    I cannot get the unread email count to clear from the stock HTC email app. I have two exchange accounts set up and after I read the mail, whatever the unread count was just prior to my reading it sticks. It stays there until the next time I get email and then the new count stays there.

    I've cleared the cache and rebooted. Anyone else have any ideas? It's not awful but it is kind of annoying. :mad:
     

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  2. hookem

    hookem Well-Known Member
    43

    Dec 21, 2009
    416
    44
    43
    TEXAS - AUSTIN
    Try uninstalling then reinstalling it.
     
    TheNextCompanion likes this.
  3. Podivin

    Podivin Well-Known Member
    213

    Nov 29, 2009
    3,679
    881
    213
    Jacksonville, Fl
    It doesn't happen very often for me, but when it does I've found that turning the phone off and on clears it.
     
    TheNextCompanion likes this.
  4. manny84

    manny84 Well-Known Member
    38

    Jun 9, 2010
    130
    10
    38
    New York, NY
    I've been having this same issue. How do you fix it? I've tried everything...
     
  5. Lazerfingers

    Lazerfingers New Member
    5

    Dec 11, 2010
    3
    0
    5
    I'm having the exact same problem with my new MyTouch4g. Like the OP I've tried everything I could think of and that is suggested here, all to no avail. Has a solution to this been found? (I'm using gmail and launcher pro, though the problem persists when I use other email servers and stock my sense)
     
  6. Snerch

    Snerch Well-Known Member
    16

    May 16, 2010
    61
    7
    16
    NJ
    I have this problem often. I just remove the widget and then reinstall it on the home page and it works fine.
     
  7. Lazerfingers

    Lazerfingers New Member
    5

    Dec 11, 2010
    3
    0
    5
    I've got it attached to the menu bar at the bottom of my screen. I've tried deleting and replacing several times to no effect. This is really the only thing that annoys me about this phone and short of just not having an email icon on my screen at all, there doesn't seem to be a fix.
     
  8. That little bug is all over the entire device spectrum, posted in Blackberry, iPhone, Android and Windows forums.

    When I found that out I remedied the issue by temporarily shutting off network and wifi, uninstalling the email app/wildget after first clearing data in the application manager, shutting down the device and waiting for a few minutes, then booting up and normalizing the network, wifi and app/widget settings.

    It was quite a regimen, but only had to do it a few times. Not yet on my Fascinate, but it happened on my Eris twice as I recall.
     
  9. Lazerfingers

    Lazerfingers New Member
    5

    Dec 11, 2010
    3
    0
    5
    How would you uninstall the widget when it's part of the phone's "custom" os . And the phone isn't rooted?
     

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