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Unresponsive phone: galaxy Ace GT-S5830M

Discussion in 'Android Help' started by Android Question, Jan 10, 2014.

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    Hello. I have a Samsung Galaxy Ace GT-S5830M.
    Today I was using my phone. Everything was working well. When I came home, I put it to charge then I went to take a nap. When I woke up and checked my phone, none of the apps were responding. sometimes this happens, and usually this problem is solved when i restart the phone. so i did this and this only made things worse. after restarting the phone, not only did none of the apps work, the android software itself stopped working. I have lots of pics from my vacation on the sd card and i am not sure if to do a factory reset for fear of losing these. what should i do?
     

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