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Support Unstable phone

Discussion in 'Android Devices' started by ottgrims, Sep 8, 2011.

  1. ottgrims

    ottgrims Lurker
    Thread Starter

    I have had my Galaxy S2 in 2 months. Last couple of weeks ut has started to misbehave. It can suddenly drop telephone calls. It can suddenly turn itself off and then on again. I have not noticed a special pattern concerning programs in use or situations.

    Shall I suspect a hardware problem? Or can it be a problem due to a installed program or widget?

    Any advice on what to try first?
     

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  2. greggebhardt

    greggebhardt Android Enthusiast

    Only way to find out is to wipe the device back to factory condition and see if it happens again. If not I would suspect software.

    Is your phone rooted
     
    ottgrims likes this.
  3. ottgrims

    ottgrims Lurker
    Thread Starter

    I try this. Thank you.

    No. I have not dared; though I have been tempted to be able to run Titanium backup.
     
  4. stryker101

    stryker101 Newbie

    I have had exactly the same problem.

    My Orange Samsung Galaxy S 2 randomly switched off/rebooted, absolutely no trauma to the phone or anything unusual treatment.

    Made the phone unusable, really.

    Interesting to know that this wasn't an isolated problem
     
  5. arnould

    arnould Member

    here is a few things to check:
    - If you have recently install an app, then try to uninstall them and see if you have any problem. Sometimes a buggy apps can cause your phone to have problem and as a result it could be kept switch itself off.
    - Try to reset your device and see if this fixes your problem. (Make sure that you back up your personal data on the device before try to reset it)
    - Update to the latest version of the firmware, and this sometimes can fix this common issue.

    i realy hope that this helps :)

    Java Programming
     
    ottgrims likes this.
  6. fonegyro

    fonegyro Well-Known Member

    Try using Task Manager and the free Android Assistant and Android System Cleaner to clear caches and shut down apps you're not using... most continue to run in some capacity when you simply exit them by hitting home, which increases the chances of driver/network incompatibilities when, for example, two or more of these apps decide to phone home for updates at the same time.
     
    ottgrims likes this.
  7. Ageless Stranger

    Ageless Stranger Android Enthusiast

    Hold the phone so the bottom of the phone is pointing towards the floor. Give the phone a hard shake, but hold on tightly so you don't drop it. If the phone turns off then the battery is very slightly too small for the compartment and it's a hardware fault.
     
  8. ottgrims

    ottgrims Lurker
    Thread Starter

    It passed this test :)

    Ottar
     
  9. ottgrims

    ottgrims Lurker
    Thread Starter

    I made a hard reset, restored from backup, and the telephon has worked fine for several days. Then I took GoSMS as my SMS-program. Yesterday evening I had a spontaneous reset again. I now try to use only the original SMS application. Anyone else seen trouble with GoSMS?
     
  10. arnould

    arnould Member

    I actually heard earlier that the GoSMS has many bugs; for example every message sent using GoSMS is sent twice and exiting messaging problems and many other issues :eek:.

    but if you like too much this app.. you may contact the developer that makes it ;)
     
  11. ottgrims

    ottgrims Lurker
    Thread Starter

    My telephone spontanously reset also when I did not have Go SMS installed, so I do not think this application is to blame. I have reinstalled it.
     
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